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Xero
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Xero

medium
Mobile friendly
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Trustpilot Rating

Reviews 3,900

Excellent

★★★★★

(4.1)

Entity type

Technology Providers

Client type

Business

Country

1

New Zealand

Year

"2006"

Employee Count

1001-5000

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Services

Accounting FirmsAsset ManagementMass PayoutsMerchant AccountsProfessional ServicesTax AdvisoryWire Transfer Acceptance
4

Total Score

Pricing of the services

3

Social media presence

5

Popularity of the service

3

Onboarding difficulty

4

Support quality

5

About Xero

Xero is a software-as-a-service company founded in 2006 in New Zealand. Xero helps small businesses thrive worldwide. Xero's cloud-based accounting software connects people with the right numbers anytime, anywhere, on any device. For accountants and bookkeepers, Xero helps build a trusted relationship with small business clients through online collaboration. Xero leads New Zealand, Australian, and United Kingdom cloud accounting markets, employing a world-class team of 4,000+ people. Xero is sure that small business makes the world go round – it’s the heart of the global economy.

Pricing

Setup Fee

Monthly Maintenance Fee

SEPA Incoming

SEPA Outgoing

SWIFT Incoming

SWIFT Outgoing

FX Fee

Currency

  • USD

    (United States dollar)

  • AUD

    (Australian dollar)

  • GBP

    (British pound)

  • NZD

    (New Zealand dollar)

Trustpilot reviews

AS

May 2, 2022

Just a continuation but if your a owner…

Just a continuation but if your a owner operator and cant afford to waste hours trying to understand your own invoices then stay way from this platform. the payment methods offered do not work with or use the information supplied by you. ie: you send an invoice with customer details and in return you are charged to have illegible code beside a payment amount on bank and Xero statements.. Xero have done nothing so far and keep referring or suggesting to seek to third party payment system. if/when this essay to fix issues is addressed by Xero then I will update this review,

MG

May 1, 2022

Xero gets a Zero

Xero customer support gets a Zero. Numerous requests went unanswered. We attempted to cancel our subscription but that didn’t work and we were still charged monthly. As a last resort we blocked Xero charges on our credit card, and we are now getting warnings that we are past due and our account will be shut down. At last Xero will be gone.

RE

Apr 30, 2022

Shan was amazing

Shan was able to help and provide me with amazing support, I had some issues with STP but she was very quick to get back to me as my matter was time urgent .Thank you Shan and Thank you Xero!

CA

Apr 30, 2022

Xero Payroll is a DISGRACE

Xero accountancy and P&L Dashboards - wonderful Xero Payroll? A DISGRACE! The problem is that if anything goes wrong, there is NO SUPPORT. You have to log a ticket and sit there and wait for response. We have been unable to pay net salaries to staff because the "process a new pay run" button is not working for us, and we cannot find out what net salaries should be in a new tax year. 24 hours later after payroll should have been paid, we STILL have severely sub-optimal response despite Twitter complaints and inviting them into our organisation. There needs to be an emergency way you can contact them, but there isn't. This is not just accountancy admin, it's Payroll for goodness' sake, and it is just a very poor product to have no emergency customer service to help!

HA

Apr 29, 2022

Excellent Customer service

Excellent Customer service

MR

Apr 29, 2022

speedy and helpful response

speedy and helpful response. clear instructions and advice as to what to do if the problem wasn't resolved. thank you.

KH

Apr 29, 2022

Technically Mia is very sound to…

Technically Mia is very sound to resolve my queries promptly.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Xero Payment systems with reviews from real users and our experts. Xero provides the following services: Accounting Firms, Asset Management, Mass Payouts, Merchant Accounts, Professional Services, Tax Advisory, Wire Transfer Acceptance.

At the moment, Xero rating on Finscanner is 4 and on Trustpilot is 4.1.