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Valitor
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Valitor

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Trustpilot Rating

Reviews 239

Average

★★★★★

(3.2)

Entity type

Technology Providers

Client type

Business

Country

1

Iceland

Year

"1998"

Employee Count

51-200

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Services

AcquiringCard processing solutionsMerchant AccountsPayment card widgetWire Transfer Acceptance3d secure payment gateway
4

Total Score

Pricing of the services

3

Social media presence

5

Popularity of the service

3

Onboarding difficulty

4

Support quality

5

About Valitor

Valitor is an e-commerce payment solutions company from Iceland that offers acquiring services to merchants all over Europe. Valitor serves small and mid-sized businesses both directly and through partnerships. Valitor's payment services are all under one roof and include the latest card payment technology, merchant accounts, e-commerce, and short-term hire of card machines. Valitor‘s payment solutions are ideal for restaurants and businesses operating in retail, service, and leisure sectors. Valitor services thousands of merchants and sales outlets by acquiring their online and offline transactions.

Pricing

Setup Fee

Monthly Maintenance Fee

MDR Rate

Rolling Reserve

Settlement Fee

Refund Fee

Trustpilot reviews

JB

Apr 12, 2022

LOSE YOU CUSTOMERS

EVERY TIme I want to use it I have to phone & report a fault ( today 12 minutes on hold already) and of course Client leaves & I lose sales. THEY ARE A DISSASTER

JH

Feb 14, 2022

the customer service is appalling…

the customer service is appalling always waiting over 30 mins on the phone and always at position 2 in the que. I think the have one member of staff in a cupboard under the stairs for there technical help.

NT

Feb 6, 2022

Stranded!

Too many system outages and no-one to provide assistance. Technical support lines rings then goes dead so left stranded, costing us money and customers. Will be searching for a new service provider.

MI

Jan 7, 2022

Awful

Awful, difficult and time wasting. Trying to make any purchase where they need Valitor to give me a verification code is ridiculous. I have to wait and refresh several times to get it. Takes me half an hour to do a 5 minute job. Changed my number, gave everyone a heads up and they STILL haven't changed my number. Which of course means any time i need to make a payment online with my card, i need to SWITCH my sim card over to the old one and restart the whole payment process to wait for a 6digit code. Can't wait to be rid of them and will never recommend them.

SU

Nov 26, 2021

Network outages all the time

Network outages all the time. Embarrassing for my customers. Changing to new payment processor ASAP. It happens way too often. Phone line always busy at these times, probably becuase others are ringing up complaining. Avoid them.

FR

Nov 2, 2021

Experiencing nightmare challenges with…

Experiencing nightmare challenges with Valitor and Paytek both companies choose to ignore my numerous emails, forget phone contact as they don't answer calls. Constant chasing up ongoing for over a week. Totally un-professional and extremely good at wasting your time......... simply not acceptable! Avoid at all costs!!!!!!!!!!!!!

WI

Sep 14, 2021

Really helpful Staff! (J-I-N-G)

Lately I have been having so many issues with my machine and I've called the Valitor technical support team and they always know exactly what to do. The staff make up for any inconveniences I have as they are always so helpful. Especially this one employee who says his name as J-I-N-G. He's very special. Magical even

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Valitor Acquiring with reviews from real users and our experts. Valitor provides the following services: Acquiring, Card processing solutions, Merchant Accounts, Payment card widget, Wire Transfer Acceptance, 3d secure payment gateway.

At the moment, Valitor rating on Finscanner is 4 and on Trustpilot is 3.2.