Finscanner
Log In
Travelex Europe Ltd
Image for Travelex Europe Ltd
Apply Now

Travelex Europe Ltd

medium
Mobile friendly
Dot

Trustpilot Rating

Reviews 40,960

Great

★★★★★

(4)

3.6

Entity type

Card Issuers

Client type

Personal

License

900537

Country

1

United Kingdom

Year

"2018"

Employee Count

11-50

Apply Now

Services

Card processing solutionsCard ProgramsCard providersExchangesP2PPrepaid cardsWalletsWire Transfer Acceptance
3.6

Total Score

Pricing of the services

3

Social media presence

5

Popularity of the service

3

Onboarding difficulty

3

Support quality

4

About Travelex Europe Ltd

Travelex Europe Ltd is an electronic money institution focused on issuing travel cards. Travelex Europe Ltd offers prepaid cards, foreign exchange, mobile payment application to natural persons. In 2019 Travelex Europe Ltd had total assets of 2.94 mln GBP, Travelex Europe Ltd generated net income of -12,187,000.00 GBP. Incorporated in the United Kingdom, Travelex Europe Ltd is authorized and regulated by the Financial Conduct Authority.

Pricing

Setup Fee

Monthly Maintenance Fee

Currency

  • EUR

    (Euro)

  • USD

    (United States dollar)

  • XCD

    (East Caribbean dollar)

  • AUD

    (Australian dollar)

  • BHD

    (Bahraini dinar)

  • NOK

    (Norwegian krone)

  • BND

    (Brunei dollar)

  • SGD

    (Singapore dollar)

  • BGN

    (Bulgarian lev)

  • CAD

    (Canadian dollar)

  • KYD

    (Cayman Islands dollar)

  • CLP

    (Chilean peso)

  • CNY

    (Chinese yuan)

  • NZD

    (New Zealand dollar)

  • CRC

    (Costa Rican colón)

  • HRK

    (Croatian kuna)

  • CZK

    (Czech koruna)

  • DKK

    (Danish krone)

  • DOP

    (Dominican peso)

  • FJD

    (Fijian dollar)

  • HKD

    (Hong Kong dollar)

  • HUF

    (Hungarian forint)

  • ISK

    (Icelandic króna)

  • IDR

    (Indonesian rupiah)

  • ILS

    (Israeli new sheqel)

  • JMD

    (Jamaican dollar)

  • JPY

    (Japanese yen)

  • JOD

    (Jordanian dinar)

  • KES

    (Kenyan shilling)

  • KWD

    (Kuwaiti dinar)

  • ZAR

    (South African rand)

  • CHF

    (Swiss franc)

  • MYR

    (Malaysian ringgit)

  • MUR

    (Mauritian rupee)

  • MXN

    (Mexican peso)

  • OMR

    (Omani rial)

  • PEN

    (Peruvian sol)

  • PHP

    (Philippine peso)

  • PLN

    (Polish złoty)

  • QAR

    (Qatari riyal)

  • RON

    (Romanian leu)

  • RUB

    (Russian ruble)

  • SAR

    (Saudi riyal)

  • SEK

    (Swedish krona)

  • TWD

    (New Taiwan dollar)

  • THB

    (Thai baht)

  • TRY

    (Turkish lira)

  • AED

    (United Arab Emirates dirham)

  • VND

    (Vietnamese đồng)

Additional Information

  • prepaid cards, travel cards

  • operates across over 20 countries

Trustpilot reviews

NM

May 2, 2022

Travelex Cash Passport Currency Card

I have used their currency card for many years without issue and really enjoyed it. However partly down to my own negligence I have found out how inconsiderate they are. I admit that I forgot that Travelex charge a dormancy fee when the card is not used for over a year and as a consequence i have lost in excess of £35. Now to the complete and outrageous behaviour of Travelex. For nearly 2 years i have not used the card due to the covid situation and as I was going to Amsterdam on Thursday last I decided to top up with some Euros on the Sunday before I was due to leave. Fortunately I tested it with just £50, in case they tried to claim dormancy fees for when the money ran out, It was only after the top up was accepted and completed that I noticed the card was expired. I called Travelex to see what could be done and basically the only option was to apply for a new card on-line or pick one up at the airport, on one call i was told they could send me a new card out, but on the next call I was told they couldn't, none of which helped the situation. When I queried why I wasn't notified the card had ran out, I was told that it only lasts for five years. Whilst I accept that I should have checked more before I tried to top up, but I find it absolutely incredible that during a 2 year period through Covid when people could not use their passport cards, that not only did Travel still take a dormancy fee from a card that could not be used, then to add insult to injury they don't think it right to notify customers, card holders that their card is out of date, even worse they still allow people to top up an expired card, that they can not use, disgusting service.

NA

Apr 25, 2022

Hefty monthly charges for non use!

Avoid using this company to load and unload money to use for travelling. Hidden charges and poor customer service! I was gifted some money to use on a card back in 2018. Due to Coronavirus and other factors I haven’t been able to use it. When I recently signed in I was shocked to learn the company have been taking £2 per month from ‘my money’ for not using it! They have not been transparent about the monthly charges i.e sent me email notification about the situation so I could change it. When I recently called to share my disappointment I asked for the remaining money to be refunded and shocked to learn another £6 for that service! Please check all hidden charges I’d be inclined to sign up with another company such as Monzo.

MD

Apr 23, 2022

Not a good experience

I do not as a rule write a review with regards to a company when it seems they have not served you with a reasonably fair service. However, and based upon my one time experience of selling currency back to them only, I have subsequently found out after I was provided with a completly unattractive rate which has left me approximately £60 down compared to some other companies an a few hundred pounds transaction. Had I shopped atound a bit it would have been better value to me. I generally trust businesses to treat me fairly and it quite obviously has not. Yes, they sent me standard reply to my concern when I asked why was my rate so uncompetitive but thier response did not directly address my initial enquiry. Unfortunately I do not see myself ever transacting any future business with Travelex, and why would I? I shall be more careful in future.

AH

Apr 10, 2022

Outrageously poor rates

Outrageously poor rates - fleecing travellers who have no other options. Should be ashamed of such obvious profiteering.

LE

Apr 3, 2022

Can't order! System not up to date

Despite moving to my new build house over 2 months ago, Travelex' systems are not up to date and I cannot order. They wont take an order over the phone either. Worst still is that they feed many other online exchanges, so I can't order from them either

VB

Mar 31, 2022

Worst rates ever avoid it!!!!!!!

Worst rates ever avoid it!!!!!!!! I got 1400 Egyptian pound for 100 British pound which should worth around 4000 Egyptian pound. Keep in mind the 5 Pound commission fee is just nothing compared to their change rate.

JT

Mar 30, 2022

I will use others next time

Poor after sales service. No flexibility in their process. I find others far easier to use, with equally good value. I will not use them again for my travel currency.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Travelex Europe Ltd Cards with reviews from real users and our experts. Travelex Europe Ltd provides the following services: Card processing solutions, Card Programs, Card providers, Exchanges, P2P, Prepaid cards, Wallets, Wire Transfer Acceptance.

At the moment, Travelex Europe Ltd rating on Finscanner is 3.6 and on Trustpilot is 4.