TouchBistro
(4.1)
Great
(3.8)
Entity type
Technology Providers
Client type
Country
United States of America
Year
"2011"
Employee Count
201-500
Services
Total Score
Great
(3.8)
About TouchBistro
TouchBistro is an acquiring technology service provider from the USA that specializes in an all-in-one POS and restaurant management system that makes running a restaurant easier. TouchBistro was founded in 2010 with one mission: to provide restaurateurs with innovative technology that makes running a restaurant easier. TouchBistro offers an all-in-one restaurant management system that includes payment processing, online ordering, reservations, and more. TouchBistro continues to evolve, finding better and better solutions to help restaurateurs increase sales, delight guests, and save time and money.
Pricing
Setup Fee
Monthly Maintenance Fee
25-229 USD
MDR Rate
Rolling Reserve
Settlement Fee
Refund Fee
Currency
USD
(United States dollar)
Additional Information
FEATURES: Payment Processing, Tableside Ordering, Floor Plan & Table Management, Menu Management, Staff Management, Inventory Management, Reporting & Analytics, Integrations, TouchBistro POS Customer Support
Trustpilot reviews
Been using Touch Bistro for my small…
Been using Touch Bistro for my small business for the past 4 years. Love it.
So far- awesome!
So far- awesome! Set up and implementation is going great. The third-party vendors were terrific, and everybody responds quickly and thoroughly to any questions that we have. Our first encounter with tech-support was amazing. Knowledgeable, helpful, patient!
Extremely poor onboarding support
We have got a Touch Bistro POS for our new restaurant startup. When asked about onboarding support the account rep simply asked us to watch their videos. Despite writing to them about needing assistance they have not responded. Very unhappy with the kind of support they are providing. I was under the impression the POS providers provided initial training to the staff. This business is new to us and am so disappointed that I am receiving zero help from the start.
Don’t get Touch Bistro!
I used Touch Bistro for about 5yrs and they have the worst customer support ever!! You can never get through and the call back option is fake. They call back with a Toronto number which ends immediately after one ring. I was on hold for more than 1.5hr on multiple occasions, and again they end your calls. “They claim they got better answering calls” but that’s BS. Just called the on 3/24/2022 and same fake call back option. Called 4 times to get before getting through. I finally cancel my service! Basically support will waste a few hours of your lifetime. You’ll pay the high monthly with their record breaking hold times and zero support. Oh yeah it’ll cripple your business flow if you’re offline. Just giving them a honest review they deserve before the next user falls victim using this BS company. DO NOT GET TOUCH BISTRO and choose another POS system.
TouchBistro is very user friendly
TouchBistro is very user friendly, my entire staff loves the program.
Great customer service.
Great customer service.
User friendly & great customer service
We have multiple locations with TouchBistro and from the initial sign up, to onboarding, to concerns throughout the year, they are always super reliable!
Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.
On this page, you can see a detailed review of TouchBistro Acquiring with reviews from real users and our experts. TouchBistro provides the following services: Acquiring, API integration, Card processing solutions, Marketplaces, Mass Payouts, Merchant Accounts, Payment card widget, Wire Transfer Acceptance, 3d secure payment gateway, US allowed, ACH, ApplePay, GooglePay, Paypal Integration.
At the moment, TouchBistro rating on Finscanner is 3.8 and on Trustpilot is 4.1.
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