SumUp Limited is an electronic money institution focused on payment processing platform. Incorporated in Ireland, SumUp Limited is authorized and regulated by the Central Bank of Ireland.
Monthly Maintenance Fee
For the operation
payment processing platform
merchants all over the world
After debitoor has been integrated into sumup I can't write invoices in other currencies anymore. They offered me a refund of 25% for the prepaid period of one year, which I did not receive for almost two months now, I just got several questions asking me to provide invoice numbers, invoice dates, dates when the money was paid, etc. - then nothing for about a month now...
Skodfirma, kundeservice fatter bare ingenting. Hold jer langt væk fra deres produkter
Après un retour terminal, toujours pas de remboursement après un mois d'attente. Pas de réponse du service commercial. Ils travaillent avec notre argent.
Absolutely awful customer service. Following SumUp's aquisition of Debtoor, yesterday I received an email prompting me to 'upgrade' to Sumup from Debitoor's tried and trusted Debtoor platform, which has been flawless. Suddenly, basic functionality, like the ability to raise an invoice in a difference currency is no longer available. After initially responding to a support message to tell me it was available, I responded with screenshots proving that it's not. I've had absolutely no response from anyone. If you're considering using SumUp, don't. I wish I'd read recent reviews before I made the switch! If you're using Debtoor, I strongly recommend you don't switch and using the remaining time with Debtoor to find a better supplier than SumUp.
Extremely poor customer service. And this, where it would be bitterly needed, because the core functionalities do not work reliably. For example, SEPA direct debits are rejected or not honored by SumUp and you do not receive any answers from support even after weeks. If you want to incur additional costs for bouncing direct debits, this is the right place to be...
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On this page, you can see a detailed review of SumUp Limited Acquiring with reviews from real users and our experts. SumUp Limited provides the following services: Acquiring, Card processing solutions, Payment card widget, Professional Services, Wire Transfer Acceptance, 3d secure payment gateway.
At the moment, SumUp Limited rating on Finscanner is 3.4 and on Trustpilot is 2.4.