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SumUp Limited
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SumUp Limited

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Trustpilot Rating

Reviews 12

Poor

★★★★★

(2.5)

3.4
★★★★★

(3.4)

Entity type

Payment Gateway

Client type

Business

License

C195030

Country

1

Ireland

Year

"2012"

Employee Count

11-50

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Services

AcquiringCard processing solutionsPayment card widgetProfessional ServicesWire Transfer Acceptance3d secure payment gateway
3.4

Total Score

★★★★★

(3.4)

Pricing of the services

3

Social media presence

5

Popularity of the service

3

Onboarding difficulty

3

Support quality

3

About SumUp Limited

SumUp Limited is an electronic money institution focused on payment processing platform. Incorporated in Ireland, SumUp Limited is authorized and regulated by the Central Bank of Ireland.

Pricing

Monthly Maintenance Fee

0 USD

For the operation

2.75%

Additional Information

  • payment processing platform

  • merchants all over the world

Trustpilot reviews

KP

Apr 29, 2022

Skodfirma

Skodfirma, kundeservice fatter bare ingenting. Hold jer langt væk fra deres produkter

FF

Apr 22, 2022

Ne rembourse pas!

Après un retour terminal, toujours pas de remboursement après un mois d'attente. Pas de réponse du service commercial. Ils travaillent avec notre argent.

RW

Mar 9, 2022

Absolutely awful customer service

Absolutely awful customer service. Following SumUp's aquisition of Debtoor, yesterday I received an email prompting me to 'upgrade' to Sumup from Debitoor's tried and trusted Debtoor platform, which has been flawless. Suddenly, basic functionality, like the ability to raise an invoice in a difference currency is no longer available. After initially responding to a support message to tell me it was available, I responded with screenshots proving that it's not. I've had absolutely no response from anyone. If you're considering using SumUp, don't. I wish I'd read recent reviews before I made the switch! If you're using Debtoor, I strongly recommend you don't switch and using the remaining time with Debtoor to find a better supplier than SumUp.

DB

Jan 26, 2022

Le top du top.

Le top du top.

WI

Jan 24, 2022

Account functions unreliable and poor service

Extremely poor customer service. And this, where it would be bitterly needed, because the core functionalities do not work reliably. For example, SEPA direct debits are rejected or not honored by SumUp and you do not receive any answers from support even after weeks. If you want to incur additional costs for bouncing direct debits, this is the right place to be...

SI

Dec 6, 2021

very happy with the services

very happy with the services, especially with card reader as it provides very easy and comfortable payment solution. mobile aplication is easy to use. I am very happy to find alternative provider to our previous business card reader.

PE

Nov 22, 2021

No me devuelven el dinero

Por defecto me activaron una tarjeta de crédito que yo no solicité. Cuando pedí que me cancelasen esa tarjeta y me ingresasen el dinero en mi cuenta, no lo hicieron. La atención por teléfono es de un call center que no me permite hablar con sus superiores y me dan largar diciendo que ya lo arreglaran, me dan un correo de quejas "wecare" y tampoco me contestan. Llevo más de un mes y no tiene pinta de que se vaya a solucionar pronto. Es muy frustrante porque no sé ya qué hacer y me parece un abuso.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of SumUp Limited Acquiring with reviews from real users and our experts. SumUp Limited provides the following services: Acquiring, Card processing solutions, Payment card widget, Professional Services, Wire Transfer Acceptance, 3d secure payment gateway.

At the moment, SumUp Limited rating on Finscanner is 3.4 and on Trustpilot is 2.5.