Squidcard Limited is an electronic money institution focused on digital transaction platform. In 2018 Squidcard Limited had total assets of 2.48 mln GBP, Squidcard Limited generated a net income of -641,000.00 GBP. Incorporated in the United Kingdom, Squidcard Limited is authorized and regulated by the Financial Conduct Authority.
Monthly Maintenance Fee
digital transaction platform
businesses, education institutions, governments, and non-governmental organisations
This company will take your money but they wont give it back, my daughter had £22.96 on her account when she left school so I requested a refund, 2 days later £2.96 went into my bank account. Thought no big deal it's a typo and someone's just left off a 2 when keying the refund but this was not the case, when I emailed squid they gave me a bogus transaction number for the missing £20 (which HSBC confirmed the transaction was bogus) and told me there was nothing further they could do to help. If you want my advice stay away from this company most schools are using contactless these days you'd be much better off getting your child a Go Henry card or Santander 123 account (where age will permit) and have the piece of mind your money is safe should you need it back at some point. If you do use this company just put on how much your child needs weekly. The one star is because you can't leave zero stars.
I have experienced this platform for 5 years now at the same school. Positives ======= a) The first three years there were no issues b) Topups were quick and automated c) Email alerts were generated for every transaction d) They transferred the money promptly from one account to another promptly as requested Negatives ======== 1) Last 2 years their system has not been reliable 2) Recently all transactions vanished from the trips and offers purse 3) Recently some strange transactions appeared on the CATERING purse 4) About a year back a similar situation happened where many transactions were duplicated. This is not acceptable from a site that handles PAYMENT TRANSACTIONS. Hence a rating of one-star.
Absolutely appalling. Everything was fine until the app stopped working. Now they no longer send an email when you go below £5 meaning you're more likely to fall below zero without realising and today I have attempted to log in to top up and the system won't accept my log in details, asks me to change my password and then won't accept the new details despite saying it has, and then locks me out for 30 minutes. Had to ring the school to ensure my son got lunch today! Obviously some cost cutting going on at this company and it shows! Hopefully the school won't renew the contract.
Truly rubbish app and web site. As with many others, this gets one star cause I can’t give it zero stars. They sit on cash and don’t pay you back for weeks but then delete your valid debit card details for no discernible reason and refuse payment for a kids food/bus. No idea why schools use this bag of pants when there are simple debit card options available.
My son's school use this and when I recently wanted to change my email address, I made a new squid account but couldn't put my son's registration number on there (already in use in the old squid account). I was so frustrated but I emailed them and they emailed me back the same day. They changed my email address in my old account, and then deleted the new one I had made. All very straightforward. I think their customer service was very good. Thank you.
I am only giving this company one star as I cannot leave them none. This is by far the most incompetent company ever. They are used by my son’s school and have no customer services contact number and are nothing but incompetent. When my son had his Isle of Wight school trip which was cancelled due to Covid the company got paid out via the insurance company and the parents waited months for refunds despite the school confirming they had the money. They rarely respond to e mails and when they do they are h helpful. I stopped paying for school dinners for my children as I couldn’t keep using this company so my children now take packed lunch. Waste of time
Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.
On this page, you can see a detailed review of Squidcard Limited Payment systems with reviews from real users and our experts. Squidcard Limited provides the following services: Card processing solutions, Mass Payouts, P2P, SWIFT Transactions, Wallets, Wire Transfer Acceptance.
At the moment, Squidcard Limited rating on Finscanner is 3.4 and on Trustpilot is 2.5.