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Trustpilot Rating

Reviews 9




Entity type

Technology Providers

Client type



United States of America



Employee Count


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AcquiringAPI integrationCard processing solutionsCard ProgramsMarketplacesMass PayoutsMerchant aggregatorWire Transfer AcceptanceUS allowedACHApplePayGooglePayPaypal Integration

Total Score

Pricing of the services


Social media presence


Popularity of the service


Onboarding difficulty


Support quality


About Shift4Shop

Shift4Shop is an e-commerce technology service provider that offers e-commerce solutions like shopping cart software, enterprise e-commerce, B2B e-commerce, website development, etc. Shift4Shop is a feature-rich e-commerce platform serving businesses of all sizes in a wide range of industries. Shift4Shop provides everything to build a secure e-commerce website and start selling products or services online. Their turnkey e-commerce experience includes an intuitive website builder, product and order management, customer marketing tools, and more. Shift4Shop platform encompasses hundreds of best-in-class features including social media marketing, SEO, and an expansive marketplace ecosystem.


Setup Fee

Monthly Maintenance Fee

MDR Rate

Rolling Reserve

Settlement Fee

Refund Fee


  • USD

    (United States dollar)

Additional Information

  • Solutions: Shopping Cart Software, Enterprise eCommerce, B2B eCommerce, eCommerce Automation, Point-of-Sale, Buy Button, Subscription Software

Trustpilot reviews


Apr 21, 2022


Horrible. The worse. I have had issues with everything from dedicated SSL certificates disappearing to the shopping cart not accepting payments. and its NEVER their fault. They will give you all kinds of reasons why something is not functioning properly, and usually the reasons are wrong. They will blame your domain name provider, PayPal etc, and you will wait weeks for things to be resloved. Stay away from them as far as you can, and save yourself the headache.


Apr 12, 2022

What a joke

What a joke. I can't even get through the sign up process to build my site. One time I got through and their so called builder is so crappy, clunky, and slow it won't do anything. They need some serious work. Moving on.


Apr 4, 2022

Stay away from!

Stay away from! I have spent several months trying to finish my online store to no avail. It takes forever to log in and if you're lucky enough to get through to their server, it's impossible to make any changes to your products, categories, descriptions, web pages, or photos. There is not one part of Shift4Shop that works, except when they want your money. Oddly, they're able to charge your credit card for monthly service without any problems. They charge you for ongoing monthly service that you never receive. Please read Robert's review, my complaints are identical to his. Once you submit a technical support ticket there's a good chance they'll just ignore it like they did mine. Go elsewhere!


Mar 2, 2022

It takes several minutes to recognize…

It takes several minutes to recognize my login to the administrative end of my site and at least several minutes to go from section to section of the the administrative menu. I was a long-time satisfied customer of 3dcart and have noticed a complete degradation in the ability of the site to function ever since the takeover by shift4 took place. It is now almost impossible to get anything done such as filling a phone order, adding a new product, updating my inventory, or any other routine task that must be performed on my site. Their constant "updates" are a joke and each one seems to make things worse than before. They have been promising now for more than three months to move my site to another server which they say may improve things. Frankly, I doubt it and also can not get an explanation on why it is taking so long to accomplish this "move". They are ruining my business and I am exploring other sites that I can use to host my website. I am also planning to file a complaint against shift4 with the Better Business Bureau. Robert Janowsky


Nov 10, 2021

They care about the monthly payment and…

They care about the monthly payment and not their customers that keep them in business. Constant outages, email issues, and tech support can't be bothered till the entire site crashes. They also never post outages to hide the real downtime. I am switching as they are affecting my business. Don't let them affect yours!


Aug 30, 2021

Beware of automatic deductions

I purchased a six-month plan when it was 3D Cart. Because of personal circumstances, I was unable to use it at all, and did not realize that it was set up to automatically renew until the day the renewal charge showed up on my bank statement. I had not planned to renew, but they did not send me any notice that they were going to charge my account, as most honest and courteous businesses do. I contacted the company on the day the money was taken out and requested a refund. I got the following reply from them: All the accounts are set up on recurring billing and we do not send out notifications prior to billing. Again, per our terms of service all sales are final and we do not issue refunds. Regards, Michelle Q. Shift4Shop Billing Specialist


Jul 23, 2021

The kept my info after I deleted my account

I’m had read reviews from other websites that shift4shop was good, so I took a risk. Shift4shop’s website builder is really complicated. At least for me. After I realized this, I tried to shut down my website and use a different website building platform. A couple days later I got an email from shift4shop. Before I closed my store and deleted my account, I asked if my info would be deleted. They said of course!!! Well, I’ve been getting email for the past month from shift4shop after deleting my account. Don’t use.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Shift4Shop Acquiring with reviews from real users and our experts. Shift4Shop provides the following services: Acquiring, API integration, Card processing solutions, Card Programs, Marketplaces, Mass Payouts, Merchant aggregator, Wire Transfer Acceptance, US allowed, ACH, ApplePay, GooglePay, Paypal Integration.

At the moment, Shift4Shop rating on Finscanner is 4 and on Trustpilot is 2.1.