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Santander UK
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Santander UK


Trustpilot Rating

Reviews 4,526





Entity type

Commercial Bank

Client type





United Kingdom



Employee Count


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Bank Account OpeningsCard processing solutionsCard providersCash depositCash withdrawalCredit cardsDebit cardsLoansMass PayoutsPayroll CardsPrepaid cardsSavings AccountSWIFT TransactionsWire Transfer AcceptanceFaster paymentsWealth Management

Total Score

Pricing of the services


Social media presence


Popularity of the service


Onboarding difficulty


Support quality


About Santander UK

Santander UK is a large retail and commercial bank based in the UK and a wholly-owned subsidiary of the major global bank Banco Santander. Santander UK provides high quality service across their branch network, digital and telephony channels. Santander UK manages their business through three customer business segments, supported by the Corporate Centre: Retail Banking - Residential mortgage loans, savings, investments, current accounts, credit cards, personal loans and insurance for individuals and small businesses with an annual turnover of up to 6.5m GBP; Corporate and Commercial Banking - Product and services including loans, bank accounts, deposits; Corporate and Investment Banking.


Setup Fee

Monthly Maintenance Fee

SEPA Incoming

SEPA Outgoing

SWIFT Incoming

SWIFT Outgoing

FX Fee


  • EUR


  • USD

    (United States dollar)

  • GBP

    (British pound)

Trustpilot reviews


May 24, 2022

Please avoid this bank

Please avoid this bank. They blocked my account on the 7th of May while on holiday with my family in the states. I've spoken to Customer service, complaints, and the fraud team, and nobody seems to have an answer. They refused to tell me why my account has been frozen and had it not been for my family I would have been stuck abroad. One of the worst banks ever!! please stop banking with them and I'll urge you to move your money elsewhere. 3 weeks on and STILL no update. Please move your money NOW!


May 24, 2022

Worst bank ever will steal your money!

This is the worst bank ever. I was given incorrect information by its staff which led to me losing thousands of pounds of money as they had told me my money was safe only it was not!! They caused me a huge loss and when I complained they denied it and miracously lost the recording where their staff had given me incorrect information! How could that be when they say they record all communications! They stole my money are corrupt and now I am living with huge loss thousands of pounds of my hard earned money gone all because of Santander! If you don't want your money stolen then do no bank with them at any cost!! Santander if you are reading this be ashamed you ruined my life due to your corrupt banking organisation!


May 24, 2022

Poor service

Poor service . Fraud department don’t answer until 2 hours . Complaint have to be made against them to the financial ombudsman.


May 24, 2022

oh my god the reviews are correct new…

oh my god the reviews are correct new credit card customer first transaction blocked 4 hours on the phone 48 hours later still blocked this bank is absolutely shocking avoid at all costs


May 24, 2022

Bad experience always on there counters

One of the burst service get in this bank branches always. It happen with us many time. better change it now. i suggest to all find another alternative. Santander is wasting of time. They must close the branches if cant help on counters.


May 24, 2022

Excellent service and the app I have…

Excellent service and the app I have downloaded is so useful and easy to use


May 24, 2022

I phoned santander went through…

I phoned santander went through security etc., asked if the package i had with them included car insurance they put me through to the wrong department and the wrong department put me through to their department that deals with car insurance. I was disgusted to find i had been sent to a car insurance company called Zenith. Zenith acted as though they were my bank until I got suspicious and asked them who they were. He laughingly told me he wasn't Santander but Zenith. I'm disgusted with Santander and I will be closing my account.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Santander UK Banks with reviews from real users and our experts. Santander UK provides the following services: Bank Account Openings, Card processing solutions, Card providers, Cash deposit, Cash withdrawal, Credit cards, Debit cards, Loans, Mass Payouts, Payroll Cards, Prepaid cards, Savings Account, SWIFT Transactions, Wire Transfer Acceptance, Faster payments, Wealth Management.

At the moment, Santander UK rating on Finscanner is 3.8 and on Trustpilot is 1.4.