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Trustpilot Rating

Reviews 352





Entity type

Technology Providers

Client type







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API integrationBank Account OpeningsIssuance PlatformsMass PayoutsMulti-currency AccountWalletsWire Transfer Acceptance3d secure payment gateway

Total Score

Pricing of the services


Social media presence


Popularity of the service


Onboarding difficulty


Support quality


About Razorpay

Razorpay is a payments solution in India that allows businesses to accept, process, and disburse payments with its product suite. It gives access to all payment modes including credit card, debit card, net banking, UPI, and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money, and PayZapp.


Setup Fee

Monthly Maintenance Fee

SEPA Incoming

SEPA Outgoing

SWIFT Incoming

SWIFT Outgoing

FX Fee


  • INR

    (Indian rupee)

Trustpilot reviews


May 23, 2022

Merchant sales my…

Merchant sales my customer has done a transaction of 195000 rs on 16April2022 his account is debited by this amount and my account has been not credited as they said they are reviewing my kyc after giving all the relevant documents still they have not done settlement I am totallystucked as customer account Aldo debited they reply that our team is working we will come up earliest with update and it 38 days still my account not hot activated I have requested them to deactivate my account and refund the amt to same account from were it has come they are just using our money for free without intrest so request not to use this account for business as soon as they receive big amt they keep our account in test mode if account is not getting activated they should immediately refund amt yo customer very bad experience my ticket no is 5174806 & 5381414. It has been 40 days still they have not settled amt even giving request for deactivation of account. They said amt will be refunded in 4 days tocustomer account but still not refunded.They even don't have there customer care centre in mumbai the address which is given on website doesn't exist so pls don't waist time in going there.


May 5, 2022

Just made a payment for 12 months…

Just made a payment for 12 months YouTube premium via Razorpay. The money was taken out of my account but I was not given YouTube premium. This company is a scam


Apr 27, 2022

still i'm waiting for a refund through…

still i'm waiting for a refund through razor pay i track this so called payment platform ..showing processed ...more than 15 days not reflected in my account...and no update no feedback no customer care contact,....extremely disappointed..height of irresponsibility!!!!


Apr 27, 2022

This is the second time I have faced an…

Update: 04/28/2022 - I have received the response from Razorpay support over social media and they have sorted the issue so changing my review to 4 star. This is the second time I have faced an issue with Razorpay payment gateway as a customer. The gateway may be good for sellers, but it is very pathetic for customers. No support available for customers. I have tried many times rasising a ticket earlier, all failed because of their patehtic form. The form was not submitting at all. And now yesterday I have placed one order, the seller was fraud (and it was showing Razor pay trusted on the payment page). I have not received any confirmation email from Razorpay or from seller for my payment. As I have not received any confimration email, I have not recevied transaction id also. Without transaction id we can not do anything for the complaint. @Dhanush. Thanks for the response. I request you to check your support page properly. You guys are not having any team to check if the support page is working properly or not. There isn't anyway to submit the ticket without the transaction id. There is no phone or email support. This is the issue with the Razorpay.


Apr 26, 2022

One of the worst technical support

One of the worst technical support. I have integrated Razorpay payment gateway on my online store. I have found a critical issue with Razorpay on my Checkout page. So I contacted their support in Feb 2022 and open a support ticket. They replied first 3-4 days for issue details, etc. Then they stopped responding. I contacted their Live Chat support 3-4 times and the live support staff had a same fix reply that it will be resolve soon. The issue is not resolved after 3 months and no response from Razorpay Support.


Apr 20, 2022

Useful for business

It's very helpful for my business. Smooth transactions, easy to use and the team is super helpful.


Apr 15, 2022

Growing company

Vibrant and growing conpany providing payment solutions.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Razorpay Payment systems with reviews from real users and our experts. Razorpay provides the following services: API integration, Bank Account Openings, Issuance Platforms, Mass Payouts, Multi-currency Account, Wallets, Wire Transfer Acceptance, 3d secure payment gateway.

At the moment, Razorpay rating on Finscanner is 3.8 and on Trustpilot is 3.9.