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Neo Financial
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Neo Financial

low
Mobile friendly
Dot

Trustpilot Rating

Reviews 13

Poor

★★★★★

(2.5)

3.8

Entity type

Financial Institution

Client type

Personal/Business

Country

1

Canada

Year

"2019"

Employee Count

201-500

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Services

Card providersCash withdrawalDebit cardsDebit cards (virtual)LoansP2PSavings AccountWalletsWire Transfer Acceptance
3.8

Total Score

Pricing of the services

3

Social media presence

5

Popularity of the service

3

Onboarding difficulty

4

Support quality

4

About Neo Financial

Neo Financial is a FinTech company that provides spending, savings, and rewards programs. Neo Financial is a Canadian company that offers a cash-back rewards credit card and high-interest savings accounts. Neo is a fully digital financial institution, which means they have no brick & mortar branches. Users will do all their banking with Neo via app or by logging in to their account on the website.

Pricing

Setup Fee

0 CAD

Monthly Maintenance Fee

0-8.99 CAD

SEPA Incoming

SEPA Outgoing

SWIFT Incoming

SWIFT Outgoing

FX Fee

Currency

  • USD

    (United States dollar)

  • CAD

    (Canadian dollar)

Additional Requirements

  • to live in Canada, have a Canadian photo ID, and be the age of majority in your province to apply for the Neo Card. A range of credit scores is accepted.

Trustpilot reviews

AG

Apr 21, 2022

Best master-card + free $50 signup

Best master-card on the market. Crazy high cash back and it’s all digital and free. If you use the code V6S3D5G8 to signup you get a bonus $50

LS

Apr 3, 2022

Disappointing, not tech savvy

So disappointing. Won't link to Quickbooks banking. They do not allow you to set up auto-pay unless you open a neo bank account and pay from that account (completely defeating the purpose of auto-pay)

GM

Jan 5, 2022

Hudson's Bay neo MasterCard - cool new card

I got my new Hudson's Bay card, now issued by neo Financial. They are very tech savvy, so it was easy sign up and I was able to use the card immediately for online transactions and with Apple Pay, while waiting to receive the physical card. The iOS app and website are both easy to use to keep up with transactions and balance remaining. One drawback, is that they aren't yet set up to sync with budgeting software (e.g. Quicken).

JB

Dec 6, 2021

Unacceptable Customer Support!!!

Couldn’t set up my online account and got locked out. Waited on hold for 1.5 hr and then 3 hrs. Finally got through the third time after 2+ hours - unacceptable!

AS

Nov 28, 2021

FORCED TO get this credit card by The…

FORCED TO get this credit card by The Hudson Bay. Awful customer service. No one ever answers the 1-855 number. Today placed an order through customer service at the Bay and Khent told me my account insists on using another credit card! What was the point of going through applying and waiting for my Neo Financial Master Card?!!

JR

Nov 5, 2021

as i said neofinancials can 't d basic…

i have no money in this "bank" since it's nothing but problems to get into account and log in plus they don't know how to verify id on phone and as dob before other info!!! now they are trying to avoid my review by asking for docs. the proof is that I have no money there and they have the f proof of conversations in their office plus they don't answer my emails. so they want proof of what? they don't like the truth of my review. neofinancials can't d basic things like proper etransfers since they email was attached to my first bank and messed up there and then when i changed my email ...they actually did not take the money but asked me to choose the bank??? so i sad forget it, i will send money to my old bank where i have no problems... it is hell to manage the password login and id verification is abusive on the phone when they just focusing on dob. they can't even send emails to verify a new password which was already right in the first place that had to get changed because they have trouble accepting good passwords. It is hell and they are trying to control reviews but the above is the truth. all the stuff that happened they know themselves...i changed my pwords at least 3 times i did not etransfer any more money there it was too complicated...plus they have all the info on phone recorded but no actual conversation on emails. what a waste of time eh?

JR

Nov 4, 2021

i don't understand why all these issues…

i don't understand why all these issues and now i am really locked out of my account since basic things don't work. 1-i had trouble logging in since they refused my good passwords and then would not link me to finish the task of resetting 2-etransfers did not work either,a--my other bank got un registered. b--- i asked for no password but i had t o use pw?!c-- and once i was connected to neo..again the emal asks me to choose a bank when that etransfer was connected to neo?? 3-i emailed only now because they mostly ask for dob for phone verification without even bothering t get pwords or address and i found that very intrusive and yet they refused to get the manger 4-i emailed 2 times since but 3 days later no responses yet.... this is not banking material for now. all this is very strange and tiring and wasteful

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Neo Financial Payment systems with reviews from real users and our experts. Neo Financial provides the following services: Card providers, Cash withdrawal, Debit cards, Debit cards (virtual), Loans, P2P, Savings Account, Wallets, Wire Transfer Acceptance.

At the moment, Neo Financial rating on Finscanner is 3.8 and on Trustpilot is 2.5.