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Metro Bank Plc
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Metro Bank Plc


Trustpilot Rating

Reviews 3,573





Entity type

Commercial Bank

Client type






United Kingdom



Employee Count


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Bank Account OpeningsCard ProgramsCard providersDebit cardsLoansMass PayoutsProfessional ServicesSavings Account

Total Score

Pricing of the services


Social media presence


Popularity of the service


Onboarding difficulty


Support quality


About Metro Bank Plc

Established in 2010, Metro Bank became the first high street bank to open in the UK in over 100 years. Metro Bank provides a range of retail banking products and services to individuals and business clients.


Monthly Maintenance Fee


Overdraft interest

34% annually

Minimum balance



  • GBP

    (British pound)

Additional Information

  • B2C commission, fintech, banking

  • Bank accounts, Savings, Borrowing, Mortgages, Insurance, Safe deposit boxes, Private banking

  • Business accounts, Deposit accounts, Borrowing options, Insurance

  • Property industry, Healthcare industry, Hospitality and leisure industry, Charities and Not-for-profits, Trustee banking, Inward investments, Financial Services

Trustpilot reviews


May 1, 2022

Worst Bank Every

Worst Bank Every, they don't stay true with the customers they believe the consumers more, had an issue with delivery they refunded me then charge me back. I hope & wish Bitcoin manages to close this stupid bank. We don't even need banks anymore blockchain technology forever & ever


May 1, 2022

Think I dodged a bullet today

Think I dodged a bullet today, I am switching from First Direct due to their non-sterling transaction fees and thought I would give Metro a go. I have a perfect credit score and I am a high earner, no reason whatsoever to be declined for a basic bank account with Metro. Went through the application process and the app kept saying there was a "typo in" my address, there was not and triple checked this. Entered the details another two times and then I got a message saying "sorry, we can't help you right now" and basically won't tell me why. Wasted a credit search on this nonsense and it was because their systems suck. I would avoid it at all costs folks.


Apr 30, 2022

Wish I kept my business account with…

Wish I kept my business account with RBS but couldn’t resist the £1500 offered to me to join Metro. From day 1 it has been awful, absolutely useless. I will be moving on


Apr 29, 2022

Amazing service provided by Ankita!

I visited Metro Bank today in The Kings Road and Ankita was extremely helpful in resetting my Metro Bank app. An asset to your business David J Scade


Apr 29, 2022

Ankita is an asset to metro bank!

I visited metro bank in Chelsea Kings Road. Ankita was brilliant and surprised me with her serviced she provided and fulfil request.l am so happy about this she is a good staff 😄


Apr 29, 2022

Worst bank ever.never again on this…

Worst bank ever.never again on this bank.transfered 1000 £ and they block my card for suspicious activity.I call them and give all the details and after waiting 1 hours on the phone .in 5 year I needed 1 metro and block the card .now I need to go to branch to beg for my money.🤮🤮🤮🤮🤮


Apr 29, 2022

Worst bank ever

Worst bank ever. From the day I opened the account they constantly block payments, I have to call them all the time to just release some every day living expense payments. Now they have escalated to blocked my card completely for no reason, leaving me with no fund to survive for a month now, I’m borrowing money from friends to buy groceries. It’s the biggest mistake of my life to put my hard earned money in this bank, they are sneaky snakes, once your money’s with them it’s their money, it’s not yours any more. They can take it away from you however they want.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Metro Bank Plc Banks with reviews from real users and our experts. Metro Bank Plc provides the following services: Bank Account Openings, Card Programs, Card providers, Debit cards, Loans, Mass Payouts, Professional Services, Savings Account.

At the moment, Metro Bank Plc rating on Finscanner is 3.6 and on Trustpilot is 2.6.