Lightspeed
(4)
Great
(3.8)
Entity type
Technology Providers
Client type
Country
Canada
Year
"2005"
Employee Count
1001-5000
Services
Total Score
Great
(3.8)
About Lightspeed
Lightspeed is an acquiring payment technology provider from the USALightspeed that offers powerful POSes to small businesses. Lightspeed provides both retail and restaurant-centric POS systems, with good pricing. Lightspeed also offers add-ons including hardware, integrations, and curbside pickup and email marketing modules making it attractive to any independent business. Lightspeed’s core POS software features vital back-office functions such as inventory management and built-in payment processing with an option to use a third-party payment processor if needed. Lightspeed is aimed at smaller brands that operate a single register and are okay with the free or basic tiers.
Pricing
Setup Fee
Monthly Maintenance Fee
79-239 USD
MDR Rate
Rolling Reserve
Settlement Fee
Refund Fee
Currency
USD
(United States dollar)
CAD
(Canadian dollar)
Additional Information
100+ countries worldwide
150,000+ customer locations
POS system, Retail POS system, Restaurant POS system, Golf POS system
Trustpilot reviews
WAARDELOOS SERVICE MIJN KLANTEN…
WAARDELOOS SERVICE MIJN KLANTEN BESTELLEN LAPTOPS BLIJKT DAT LIGHTSPEED PAYMENTS BLUNDER HEEFT GEMAAKT MIJN KLANTEN ZITTEN HIER 4 weken op te wachten nooit na lightspeed!
Use it - you won't be dissapointed.
We have been using Lightspeed for 8 years now. Service is great if and WHEN needed. Typically it is because I have made some sort of change inadvertently. They integrate with most all of my suppliers, Bicycle retail .
The representative that helped me…
The representative that helped me answered my question. It was a helpful and quick interaction.
Absolutely terrible
Absolutely terrible. We are beyond frustrated with this company and will be dumping as soon as possible. Service is useless. Drops sales in the middle of transactions, shuts us down during peak business times, our "support" person never returns calls. Do NOT use for merchant services (credit card processing) because this is even worse service if you have a problem.
The whole program is easy to use
The whole program is easy to use, and there are hardly any hitches. I can ask questions any time and get feedback quickly. The Promotions section makes it easy to mark down products and set up monthly specials. I enjoy working on Lightspeed.
Great software, TERRIBLE customer service
The software is great for running a restaurant. Unfortunately, the quick service restaurant version is not fully realized, specifically if you are using the kitchen display module. If you ask for a new feature request, even something basic that should be part of the software, they will say no without even considering it. But the worst part of Lightspeed is by far their customer service... It's terrible! The wait time is minimum 30 minutes to speak with someone MINIMUM. I had an appointment with a customer service tech that never called at the set time, I waited for an hour, called their customer service line and I wasn't able to talk to anyone. All I received is an email apologizing. The sale rep literally disappeared after closing the sale and then you're on your own. Good luck. For 1000$+ a year per restaurant, it really doesn't worth it for such a bad customer support. I DO NOT RECOMMEND IT. Once you're all set up, it's a pain to change your entire system so avoid signing up in the first place.
Lightspeed revolutionized
Lightspeed has completely revolutionized how we do business. The POS system we were using was built primarily for the food service industry. It was difficult to try and track inventory by size in our retail shop. Lightspeed solved all of that at a more affordable price point!
Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.
On this page, you can see a detailed review of Lightspeed Acquiring with reviews from real users and our experts. Lightspeed provides the following services: Acquiring, API integration, Card processing solutions, Card Programs, Mass Payouts, Merchant Accounts, Multi-currency Account, Payment card widget, Wire Transfer Acceptance, 3d secure payment gateway, US allowed, ApplePay, GooglePay, Paypal Integration.
At the moment, Lightspeed rating on Finscanner is 3.8 and on Trustpilot is 4.
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