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Kraken
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Kraken

high
Mobile friendly
Dot

Trustpilot Rating

Reviews 1,654

Poor

★★★★★

(2.2)

4.4
★★★★★

(4.4)

Entity type

Exchange

License

yes

Country

1

United States of America

Year

"2011"

KYC Required

No

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Services

API integrationBuy & Sell CryptoEscrow & CustodyOTC DealsSafeguarding/Custiodian AccountsCrypto exchangeTwo-Factor Authentication (2FA)Liquidity Swap
4.4

Total Score

★★★★★

(4.4)

Pricing of the services

4

Social media presence

4

Popularity of the service

5

Onboarding difficulty

4

Support quality

5

About Kraken

Kraken is the longest-operating crypto exchange and index provider, having been founded in 2011 and continued operations to this day, without being hacked or having any major negative events. This track record has made a name for the exchange as one of the most secure places to trade cryptocurrency. All accounts are verified before they can start trading for maximum security. Kraken is is registered as a Money Services Business in the US and Canada. It is licensed by the FCA as Cryptocurrency Multilateral Trading Facility in the UK and also holds crypto licenses in Australia and Japan.

Pricing

Wallet Fees

0 EUR

Trading Fees

0.02%-0.26%

Withdrawal Fees

1-20 EUR

Payment Card Processing Fee

3.75% + 0.25 EUR

Digital Wallet Payments Processing Fee

3.75% + 0.25 EUR

Conversion Fee

0.9%-1.5%

Internal Fee

1-20 EUR

Cryptocurrency

  • USD

    (United States dollar)

  • AUD

    (Australian dollar)

  • GBP

    (British pound)

  • CAD

    (Canadian dollar)

  • JPY

    (Japanese yen)

  • CHF

    (Swiss franc)

  • BTC

    (Bitcoin)

  • ADA

    (Cardano)

  • ETH

    (Ethereum)

  • LTC

    (Litecoin)

  • USDT

    (Tether)

  • XRP

    (XRP)

  • SOL

    (Solana)

  • USDC

    (USD Coin)

  • DOT

    (Polkadot)

  • DOGE

    (Dogecoin)

  • LINK

    (Chainlink)

  • ALGO

    (Algorand)

  • ATOM

    (Cosmos)

  • MATIC

    (Polygon)

  • DAI

    (Dai)

  • XLM

    (Stellar)

  • ETC

    (Ethereum Classic)

  • XTZ

    (Tezos)

  • AAVE

    (Aave)

  • DASH

    (Dash)

  • EOS

    (EOS)

  • KSM

    (Kusama)

  • WAVES

    (Waves)

  • ZEC

    (Zcash)

Additional Information

  • EUR SEPA Deposit, USD Bank Wire Deposit are available

  • Futures trading is available

  • Kraken is planning a phased launch of Kraken Bank across the US in 2021

  • Kraken offers 150,000 USD grants

  • Physical cash debit card deposits are only supported for Canadian Dollars (CAD) via our Canada Post partnership

Restricted countries

  • AFG

    (Afghanistan)

  • DZA

    (Algeria)

  • BGD

    (Bangladesh)

  • BLR

    (Belarus)

  • BOL

    (Bolivia)

  • KHM

    (Cambodia)

  • CAF

    (Central African Republic)

  • COD

    (Congo)

  • CUB

    (Cuba)

  • ECU

    (Ecuador)

  • GNQ

    (Equatorial Guinea)

  • ERI

    (Eritrea)

  • GIN

    (Guinea)

  • GNB

    (Guinea-Bissau)

  • HTI

    (Haiti)

  • IRN

    (Iran)

  • IRQ

    (Iraq)

  • JPN

    (Japan)

  • LBN

    (Lebanon)

  • LBR

    (Liberia)

  • LBY

    (Libya)

  • MLI

    (Mali)

  • MDA

    (Moldova (Republic of))

  • NPL

    (Nepal)

  • PRK

    (North Korea (DPRK))

  • SLE

    (Sierra Leone)

  • SGP

    (Singapore)

  • SOM

    (Somalia)

  • SSD

    (South Sudan)

  • SDN

    (Sudan)

  • SYR

    (Syrian Arab Republic)

  • TUN

    (Tunisia)

  • UKR

    (Ukraine)

  • GBR

    (United Kingdom)

  • USA

    (United States of America)

  • VNM

    (Viet Nam)

  • YEM

    (Yemen)

  • ZWE

    (Zimbabwe)

Trustpilot reviews

MA

May 2, 2022

Utter poor customer service

Utter poor customer service. I opened an account a few months ago - fully verified and I had successfully processed a couple of transactions. I very recently experienced issues completing a small UDST purchase so I logged a support call. I was asked to submit some credentials and await a support response. I received their response the following day stating my account has now been closed and that they do not have to give me any reasons for this closure and that their decision is reversable. Now tell me, what kind of rubbish is this in this day and age.

MA

May 2, 2022

Plate forme d'escrocs

Je n'ai jamais réussi à valider le compte après sa création car Kraken demande des justificatifs impossibles à fournir et maintenant pour fermer mon compte Kraken demande de fournir un relevé bancaire des opérations des trois derniers mois sur mon compte, après m'avoir fait payer plusieurs frais bien sûr. Je pense que la fourniture de justificatifs pour la sécurité du compte n'est qu'un prétexte pour fermer les comptes, et Kraken vit des frais qu'elle prélève auparavant sur les comptes pour les ouvrir et les fermer. Et si on ne fournit pas de relevé bancaire sous 72h l'argent sur le compte est tout simplement confisqué par Kraken. Kraken n'est qu'une plate forme créée par des escrocs. J'estime que les opérations passées sur mon compte bancaire sont confidentielles et aucun organisme n'a à les connaître

RK

May 2, 2022

KEIN Stern!!

KEIN Stern!! Ich habe das Konto seit September 2021 gehabt. Nun bekomme ich eine Email mit dem Text: l"Leider müssen wir dich darüber informieren, dass wir dein Kraken-Konto innerhalb von 72 Stunden schließen werden. Aus Sicherheitsgründen können wir den Grund für diese Aktion nicht offenlegen." Ich habe keine illegalen Geschäfte dort getätigt! meine Ticketid bei Kraken ist #7949908

KD

May 1, 2022

No issues

I have been using this exchange for a few years. Have never had an issue. Low fees and bank transfers have always worked. Passed almost $1m total in and out. The liquidity is a little low so buying and selling 6 figure sums takes longer than binance or kucoin but I am usually not in a rush to have limit orders filled. I would not make market orders for this reason but limit orders are always best anyway.

AJ

May 1, 2022

Worst customer support i had ever seen

Me registering a new account , verfiy it , make my first deposit in USDT They hold the Ammount without any reason Customer support always says they will review my account and send me email 12 days passed Nothing happend Worst customer support i had ever seen

GC

Apr 30, 2022

Una vera truffa e da 100 giorni che o…

Una vera truffa e da 100 giorni che o fatto un deposito su Kraken mi anno chiesto una marea di documenti foto si sono trattenuto la% mi anno fatto depositare i miei investimenti e dopo mi anno bloccato tutto non riesco a capire aperto 20 ticket ma nessuna notizia ( stiamo verificando) e di stare attenti a non farti truffare ma la vera truffa è Kraken

JJ

Apr 29, 2022

Disappointed: After following their instructions, they closed my account

I recently opened an account, got verified, and on my second wire deposit they asked for further proof of identification. They responded by closing my account without explanation. After putting the effort into following their instructions, that was a lot of wasted time. This is very disappointing. Update: Below I am asked to "provide" information to Kraken, but there is no visible means to do that on this site. I have already contacted their support and they would not give me any helpful information. Just in case someone at Kraken reads this, my ticket number was 7947147.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Kraken Crypto with reviews from real users and our experts. Kraken provides the following services: API integration, Buy & Sell Crypto, Escrow & Custody, OTC Deals, Safeguarding/Custiodian Accounts, Crypto exchange, Two-Factor Authentication (2FA), Liquidity Swap.

At the moment, Kraken rating on Finscanner is 4.4 and on Trustpilot is 2.2.