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Trustpilot Rating

Reviews 1,459




Entity type

Payment Service Provider

Client type






United Kingdom



Employee Count


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API integrationMass PayoutsSWIFT TransactionsWire Transfer Acceptance

Total Score

Pricing of the services


Social media presence


Popularity of the service


Onboarding difficulty


Support quality


About GoCardless

GoCardless is a payment company that makes collecting payments by direct debit easy for everyone. GoCardless is a business that specializes in effectively processing invoices and direct debit payments for business customers. Users can simplify recurring or one-off payment processing with GoCardless, UK's leading online direct debit provider. Cost-effective and secure, GoCardless offers a truly paperless Direct Debit setup option, with a simple migration process and transparent fees. The platform also comes with pre-built integrations with leading accountancy, membership, and subscription software, including Xero, Quickbooks, Sage, Zuora, Teamup, and Online Scout Manager.


Setup Fee

Monthly Maintenance Fee

0-200 GBP

SEPA Incoming

SEPA Outgoing

SWIFT Incoming

SWIFT Outgoing

FX Fee


  • EUR


  • GBP

    (British pound)

Trustpilot reviews


May 17, 2022

Je recommande vivement GoCardless.

Je recommande vivement GoCardless. Facile d'utilisation et un accompagnement très sérieux et réactif. GoCardless nous facilite entre autres les virement SEPA sans frais et illimités..


May 17, 2022

5/5 for recurring payments. Great staff.

We've been working with GoCardless for a few years now. Happy with a slick product that's easy to integrate with. Very responsive staff and I would like to single out our customer success manager, Laura Latorre, who has been great!


May 17, 2022

Equipe commerciale superbe!!!

Equipe commerciale superbe!!! Echange rapide et informations claires. Je recommande à 1000% Mark Lepine est un interlocuteur super sympathique et très professionnel. Merci Mark!


May 13, 2022

Professionnalisme catastrophique

Nous avons intégré les services de Gocardless sur notre plateforme en ligne lancée il y a peu de temps. Une fois le développement fait, Gocardless a décidé de nous supprimer l'accès à leurs services en envoyant simplement un mail automatique disant qu'ils ne souhaitaient pas nous fournir leurs services de paiement. Il nous est impossible d'en savoir plus et d'avoir quelqu'un au téléphone... On ne saura donc jamais la raison.. Pas assez rentable pour eux ? En résumé, Gocardless, il est très facile d'y rentrer mais encore plus facile d'en sortir....


May 11, 2022

Massive increase in fees

I have been using GoCardless for 4 years, putting more than £200 000 a year through their company. Then, suddenly in a single month in Dec 2021, they increased their fees TENFOLD. Yes, you read that right. They used to charge £4 for a transaction and suddenly my fees with them went up to almost £200 a month. I phoned them twice, trying to renegotiate our contract, but they said that they will only bring their fees down if I am invoicing more than £1 Million a year. If you are an SME, avoid this company. They sign you up and then increase their fees to an unsustainable level. I have now taken my business elsewhere.


May 3, 2022

Dodgy AF

A reputable, vat registered, tax paying, bricks and mortar shop, in business for 9 profitable years declined with a refusal of any explanation. Meanwhile my money laundering dodgy window cleaner can use this system no problem. 😂 seems legit.


Apr 29, 2022

GoCardless made taking subscriptions…

GoCardless made taking subscriptions for our Judo club easy. Great communication, great support team, fast payments, cheap pricing for the benefit of having hassles taken away. Unfortunately, they do not support partnership business which is why we have had to leave now but I couldn't recommend it enough.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of GoCardless Payment systems with reviews from real users and our experts. GoCardless provides the following services: API integration, Mass Payouts, SWIFT Transactions, Wire Transfer Acceptance.

At the moment, GoCardless rating on Finscanner is 4 and on Trustpilot is 3.6.