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Trustpilot Rating

Reviews 10





Entity type

Payment Gateway

Client type






Employee Count


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AcquiringAPI integrationCard processing solutionsMass PayoutsWire Transfer Acceptance

Total Score

Pricing of the services


Social media presence


Popularity of the service


Onboarding difficulty


Support quality


About Ezidebit

Ezidebit is a payment gateway service provider used by thousands of businesses across Australia and New Zealand. Owners can collect regular recurring direct debit, BPAY, EFTPOS, and real-time card payments, consolidated into a simple reporting dashboard and reconciliation tool. In 2014, Ezidebit was purchased by Global Payments, a Nasdaq-listed company based in Atlanta, taking this homegrown Brisbane business to the world stage. Ezidebit offers four different ways to get paid, plus cybersecurity protection and guidance on PCI compliance. Ezidebit's users can reconcile all reports and payments in one online location, saving their time reporting and chasing payments.


Setup Fee

Monthly Maintenance Fee

MDR Rate

Rolling Reserve

Settlement Fee

Refund Fee


  • AUD

    (Australian dollar)

  • NZD

    (New Zealand dollar)

Additional Information

  • Industries: Health & Fitness, Education, Nonprofits, Real Estate, Storage, General Business

  • Solutions: Direct Debit, BPAY, EFTPOS, Real Time Payments, Business Security

  • Integrations: Software Integrations, Become a Partner, Developers, Request Sandbox, API documentation

Trustpilot reviews

Terrible customer service and very…

Terrible customer service and very expensive


Jul 5, 2021


DO NOT ENGAGE WITH THESE THIEVES! THE WORST company I have ever dealt with. They literally steal money straight from your account. We ceased our account with them more than a year ago when we sold our gym and they are STILL taking money out. Ezidebit was nothing but headache after headache to deal with. Awful, USELESS, unlawful. Nothing 'Ezi' about these fraudsters. These people do not care about you, stay far away. -JJ


Feb 4, 2021

A bad look

Same as everyone else, Dishonour fees. I had already contacted the company involved and had made arrangements with them. These guys don’t promote good customer relations and I will be strictly avoiding any business using them.


Dec 3, 2020

Ripp off fees

Ripp off fees, $14.80 each time there is no money in your account no warning they charge every day like a fine If you're a business they will tarnish your name. I will never subscribe to a business that uses Ezidebit Update to Ezi-Con reply. Hi James, I called Ezi debit and totally useless and the operator used recycled T&C jargon talks and offered no resolution. I asked for my card to be removed, would not do it. Where is the contract you promised you would send that outlines the T&C's I signed to agree to a rip off dishonour fee of $14.80? Again today another $14.80c charged to my card that's 4 in 2 days! $59.20! For those reading, Ezi debit fine you at their leisure, no prewarning that your account is to be debited. The money goes straight to Ezi debits pockets and not the business your dealing with. It's my mission to take out Ezy-conartist. You're a bunch of thieves.


Oct 11, 2020

Bottom feeders.

Charging me $14.80 Dishonour fee after taking the money from my account. Fraudulent, this is going beyond emails, lawyers and law enforcement. Never use this illegal company, never trust them and never ever let a real estate or something you use bully you into signing up to them. Edit: An update, called the Commbank and got information that says there was more than enough money in the account and they took the money without hassle, for some reason they then refunded it and claimed not enough money, then charge dishonour fee, so i call Ezidebeit, the rude arrogant ignorant woman on the phone then calls the Commonwealth Bank of Australia liars and wrong. What a wonderful company, not!


Sep 24, 2020

This is the most infuriating online…

This is the most infuriating online payment system ive ever used


Apr 9, 2020

Stopped all payments with no warning.

I have been using Ezidebit for the past 5 years, when the S!!t was hitting the fan with Covid 19, our backs are up against the wall to provide a great service online. Which we have managed to do, our customers are pumped. We then find out all of our Direct Debits have been stopped by Ezidebit. To date they have provided no legal documentation to show they can. Totally useless. I will be leaving as soon as we are out of this mess. I want to see the legal proof that they can be holding on to our customers money without passing it on. Our customers are furious.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Ezidebit Acquiring with reviews from real users and our experts. Ezidebit provides the following services: Acquiring, API integration, Card processing solutions, Mass Payouts, Wire Transfer Acceptance.

At the moment, Ezidebit rating on Finscanner is 3.6 and on Trustpilot is 2.