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Emirates NBD
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Emirates NBD


Trustpilot Rating

Reviews 641





Entity type

Commercial Bank

Client type




United Arab Emirates



Employee Count


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Bank Account OpeningsCard providersCash depositCash withdrawalCorporate ServicesCredit cardsDebit cardsDedicated IBANEscrow & CustodyExchangesLiquidity SwapLoansMass PayoutsPayroll CardsPrepaid cardsSafeguarding/Custiodian AccountsSavings AccountStand by letter of creditSWIFT TransactionsWire Transfer AcceptanceWealth Management

Total Score

Pricing of the services


Social media presence


Popularity of the service


Onboarding difficulty


Support quality


About Emirates NBD

Emirates NBD is one of the leading Banking Group in the MENAT region. Emirates NBD Group serves customers, businesses, governments and institutions with a range of financial products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. Emirates NBD has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 900 branches and 4,079 ATMs / SDMs.


Setup Fee


Monthly Maintenance Fee

0-26.25 AED

SWIFT Incoming


SWIFT Outgoing

0-78.75 AED

FX Fee



  • EUR


  • USD

    (United States dollar)

  • GBP

    (British pound)

  • AED

    (United Arab Emirates dirham)

Trustpilot reviews


May 24, 2022

Missing deposit

When I moved to Dubai, I researched the best bank that would service me. NBD was voted number 1 so I proceeded to open my account. To date, I have found the bank to very good in all ways. However, 10 days ago on Saturday 15th May, I deposited over 1,000Dh. To my shock, a message came up on the machine saying that my funds would be recovered in 2 days. I am still waiting for the money to hit my account. I have made 3 phone calls to the bank and 2 visits only to be told the matter has been esculated. I am very disappointed with NBD.


May 24, 2022

Emirates NBD Customer hotline "EVA"…

Emirates NBD Customer hotline "EVA" Robot should be removed, or need to option have real person to speak in. I consumed lots of time and balance on my phone just for nothing.


May 21, 2022

Very bad customer service i never seen

Very bad customer service i never seen They are taking my money without statement. Iam going to complain to police.calling service eva very bad It was no tollfree number,, they are cutting our balance. Very bad bank. Pleas don’t take

I must say that the management…

I must say that the management considering customer for a granted. The way the IVR is designed it is next to impossible to connect with any human interaction. Furthermore, customer care number is not a toll free, so you are trapping in the ivr loop like a vicious cycle,plus your balance is being charged without any reasons! Whilst tried to contact via emails, unable to get any proper response, neither any email within the TAT! So frustrating...... Very hard to explain.


May 18, 2022

EmiratesNBD is the worst bank in terms…

EmiratesNBD is the worst bank in terms of service... you don’t reply to online banking requests or emails. Calling someone in the bank is almost impossible,so my openion to everyone please avoide to use ENBD Credit card it's wrost bank services.


May 12, 2022

Worst customer service

Worst customer service, 600540000 is suppose to be toll free but they will charge. The worst thing they have is automated call service using "EVA". There are no real person to assist. No live chat services also. As per operator say visit near bank when you visit you bask account statement they aslo asking charges. As per my openion to everyone who using NBAD please move to same other Bank its worst bank in UAE.


May 11, 2022

Remittance failed , money returned with deductions

I have filed a complaint about the money i transferred online and until now there has no feedback. If your system failed to transfer my remittance, its not my fault, why would you deduct an amount of 200 plus to what i sent because there has a difference with the exchange rate? Thats ridiculous, you already failed the transfer, and yet u have the nerve to deduct an amount, you are stealing hard earned money from your customers. Mobile banking is supposed to be convenient and safe but with this, its the opposite, i never thought ENBD would be this lame.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Emirates NBD Banks with reviews from real users and our experts. Emirates NBD provides the following services: Bank Account Openings, Card providers, Cash deposit, Cash withdrawal, Corporate Services, Credit cards, Debit cards, Dedicated IBAN, Escrow & Custody, Exchanges, Liquidity Swap, Loans, Mass Payouts, Payroll Cards, Prepaid cards, Safeguarding/Custiodian Accounts, Savings Account, Stand by letter of credit, SWIFT Transactions, Wire Transfer Acceptance, Wealth Management.

At the moment, Emirates NBD rating on Finscanner is 3.8 and on Trustpilot is 1.2.