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Dozens
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Dozens

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Mobile friendly
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Trustpilot Rating

Reviews 113

Average

★★★★★

(3.1)

3.6

Entity type

Payment Service Provider

Client type

Personal/Business

License

900894

Country

1

United Kingdom

Year

"2017"

Employee Count

51-200

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Services

API integrationAsset ManagementCard ProgramsCard providersCash withdrawalDebit cardsDebit cards (virtual)LoansMass PayoutsP2PSafeguarding/Custiodian AccountsSavings AccountSWIFT TransactionsWire Transfer Acceptance
3.6

Total Score

Pricing of the services

3

Social media presence

4

Popularity of the service

3

Onboarding difficulty

4

Support quality

4

About Dozens

Dozens operates as an e-money institution without a UK banking license. Dozens provides a current account alongside investment opportunities. Dozens helps its clients to maximise their money’s potential. Dozens is a free UK current account, complete with a yellow debit card. The account also offers savings with no minimum balance, and a range of investment portfolios.

Pricing

Setup Fee

0 GBP

Monthly Maintenance Fee

0 GBP

SEPA Incoming

0 GBP

SEPA Outgoing

0-0.25%

SWIFT Incoming

0 GBP

SWIFT Outgoing

0-0.25%

FX Fee

Currency

  • EUR

    (Euro)

  • GBP

    (British pound)

Trustpilot reviews

MM

Dec 17, 2021

INEPT USELESS PATHETIC

INEPT USELESS PATHETIC NO ONE ANSWERS THE PHONE STILL AWAITING MY CARD

RO

Sep 11, 2021

Unreliable

Recently joined dozens. Have sent a few small payments across to dozens to check everything is set up correctly. I noticed, that payments in and out of dozens seem to take some time. I know all banks say "up to two hours" but I've never known a payment to actually take that long. Usually when I send funds between my accounts, the money is sent and received instantaneously. Yet with dozens there have been 30 ISH minute delays. Doesn't sound like much, but if it was an emergency and you needed the money immediately for something then it could make life difficult for you. I got in touch via live chat to give them feedback for the same reason and they told me two hours is the industry standard but usually it is much quicker. My dozens card came today and I'm going on holiday tomorrow morning. So I sent £200 over to dozens. This is virtually my only money and I need it for my holiday. I sent it at 11.19am today and it's now 3:45pm and still the money has not arrived in dozens. Multiple live chats with them today and I had to call the sending bank to get the faster payment reference to provide to dozens. The payment has definitely been sent by the sending bank so the issue must be with dozens. I've been told it has been passed to their payment team to look into but they haven't received the money and don't know when I'll receive it and when I'll get an answer. I have multiple accounts with multiple banks and send money between them, as I use different accounts for different things. For example, I have one for bills, one for spending and this dozens was going to be for holiday money. Don't know if my behaviour of sending money back and forth between my own accounts looks like some kind of fraud, but how ever it looks on paper, it's actually perfectly innocent. I'm a full time student, who doesn't have much income so I use each account for certain purposes. Sometimes money in one account gets a bit short so I send some from another of my accounts and so on. In any case, it's £200. If dozens consider £200 from someone's own account to be a red flag, they won't end up with much working capital! Either way, they have left me up the creek without a paddle as I can't get hold of my own money and will now be in financial hardship in a foreign country without access to my own funds - thanks a lot dozens. Plus, they have very limited customer service opening hours and a few times today when I tried to chat it said noone was available and I called and got an answer machine. Every time today I spoke to the same person so it seems like it's just one bloke working on his own. All in all, I feel dozens is not yet well enough prepared for the work they are doing. I send payments back and forth between my own accounts all the time and never had an issue. Been with dozens less than a week and already £200 goes missing. Dozens are a financial service company so sending and receiving payments should be their bread and butter, so it's alarming how much they are making a mountain out of a mole hill.

DT

Aug 19, 2021

Awesome app

Awesome app, I use this a a second account and for the unbeatable interest rate on fixed bonds. Never had any issues.

CF

Jul 12, 2021

Good for a second account

Good for a second account. I use it for shopping and it works ok. The app is not the easiest to use. Also, I had issues receiving a internal wire from the USA, they said you only accept a minimum amount, maybe you have fixed this now? If not I recommend making this clear in the app.

MT

Jun 9, 2021

Easy to use app

Easy to use app. Banking is free. They are usually very quick on solving any issues. The only thing that could change would be able to select your own pin at a cash machine.

GC

Jun 9, 2021

Good Banking App

I am generally happy with my Dozens account. I would prefer that a set amount for each account holder was available for bond purchases rather than the reverse auction. I would also like to be able to top up my lottery account from my account but that is not currently possible.

PB

Jun 9, 2021

The best challenger bank

Only ever had a good experience from Dozens during the 2 years I have been with them. Response to questions is very quick and I like the 5% bond offerings that you can get via the app. The best challenger bank, which I hope takes customers away from the high street banks that rely on customers not moving to make their profits. Would highly recommend Dozens.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Dozens Payment systems with reviews from real users and our experts. Dozens provides the following services: API integration, Asset Management, Card Programs, Card providers, Cash withdrawal, Debit cards, Debit cards (virtual), Loans, Mass Payouts, P2P, Safeguarding/Custiodian Accounts, Savings Account, SWIFT Transactions, Wire Transfer Acceptance.

At the moment, Dozens rating on Finscanner is 3.6 and on Trustpilot is 3.1.