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Digital River
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Digital River


Trustpilot Rating

Reviews 688





Entity type

Payment Gateway

Client type



United States of America



Employee Count


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AcquiringAPI integrationCard processing solutionsMass PayoutsMulti-currency AccountWire Transfer AcceptanceUS allowed

Total Score

Pricing of the services


Social media presence


Popularity of the service


Onboarding difficulty


Support quality


About Digital River

Digital River is a global payment technology company that provides Commerce-as-a-Service solutions. Digital River offers multi-tenant, SaaS commerce, payments and marketing services to business-to-business (B2B) and business-to-consumer (B2C) digital product and cloud service companies as well as branded manufacturers. Digital River specialises from small to mid-sized companies to multi-national enterprises from a variety of industries, including, software, consumer electronics, computer games, publishing, travel, music, video games, electronic toys, housewares, medical equipment, power tools and direct-selling.


Setup Fee

Monthly Maintenance Fee

MDR Rate

Rolling Reserve

Settlement Fee

Refund Fee


  • USD

    (United States dollar)

Additional Information

  • SOLUTIONS: Global Seller Services, Sell Physical Products, Subscriptions, Merchant of Record, MyCommerce

Trustpilot reviews


May 25, 2022

Digital River m’a volé 354 euros car…

Digital River m’a volé 354 euros car ils ne respectent pas leurs conditions générales de vente et le délai de rétractation légal de 14 jours. Après l’achat d’un logiciel qui ne répond pas à mes attentes, je demande, dans mon droit, le remboursement a Digital River. N’ayant pas de réponses j’entame un litige Paypal et peu de temps après je reçois un mail de Digital River me demandant de retirer ma plainte pour qu’il procède au remboursement, chose que je fais, malgré moi…. Depuis on me balade de service en service en me demandant 15 fois des justificatifs que j’ai envoyé et en me promettant un remboursement qui n’arrivera jamais. J’entame donc une procédure avec les autorités compétentes en droit du commerce international. Digital River: a fuir absolument ! Dommage que l’on ne puisse pas mettre moins d’une étoile, j’en aurai mis moins douze…..


May 18, 2022


Mensen geloof niet wat hier staat ik heb en Motorola bestelt met iemand klam keurig binnen 2 dagen binnen het kan altijd gebeuren dat en bestelling vertraging op loop maar dan hoef het bedrijf niet gelijk slecht de zijn dit ging ook via digital River


May 13, 2022

Truffate le persone mi sono arrivati…

Truffate le persone mi sono arrivati 59.90 € di addebito su paypal e non so nemmeno chi siete e cosa vendete. Ho richiesto rimborso ma aspetto lumi da paypal, di certo da voi non arriverà niente ma state certi che verrete segnalati alla polizia postale.


May 11, 2022

J'ai commandé un pc chez lenovo France…

J'ai commandé un pc chez lenovo France et j'ai eu mon pc après 3 jours.


May 11, 2022

Scam Order Fulfillment for Crucial

We ordered over $500 in parts from a company called Crucial by Micron. Crucial Uses Digital River for their orders and shipping. What a Scam!!! After ordering from Crucial we received an email invoice by a company called DRI. After 10 days of waiting for the parts to arrive we looked at the invoice. There is no tracking number, no information as to how the order will be sent; no phone number for DRI, no email. We went online to try and contact this company and every time we clicked on "customer support", a page came up that said "This page isn't working". We tried looking up the order number and could not do that either. They wanted the last 4 digits of our credit card (no!) or the password to our account-- and we don't have an account with Digital River--we have an account with Crucial. I would give minus stars if I could. It's convenient for DRI that customers can't contact them. They have 7 offices worldwide and there's no way to contact them? I'll never order from Crucial again because they use such a sham order fulfillment company, Digital RIver.


May 10, 2022

A Complete Scam

This has to be the worst company that I have ever had the misfortune to get involved with. I haven't received the goods (Lenovo PC) and I haven't received a refund. I am now bringing a complaint to the Irish police and a chargeback to my credit card. A complete fraud avoid at all costs. Edit: I hope that this is not a waste of time but the order number is 1032693914339. My dealings have at all times been with Digital River Ireland. Update: 12/05/22 Thank you, a very pleasant CS Rep contacted me yesterday as a result of this review. Apologised and informed me that they could not understand how this had happened. I replied that you need to look at Trustpilot to realise that this type of occurrence is not unique, more BAU. Asked, if I wanted the PC to be shipped again. I responded no, you have lost my trust. I wanted my refund. Asked would I cancel the chargeback / dispute that I have raised with the credit card company and I will get the refund. I replied no, but I'm sure that it will not be a problem to cancel when the refund arrives. If the refund arrives I will consider replacing the order. So we wait to see what happens. Update: 13/05/2022 Refund received via visa card chargeback from my bank, great service from them. On the positive side while the service was appalling, the communication from DRI was very good so I'm upping my rating to 2 stars. What sort of reassurance could you give that this experience would not be repeated in the event that the order was placed again?


May 10, 2022

Son unos estafadores

Son unos estafadores! Tras dar de baja mi suscripción, siguen cobrando sin tu consentimiento. Ni mas ni menos que 69,99€

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Digital River Acquiring with reviews from real users and our experts. Digital River provides the following services: Acquiring, API integration, Card processing solutions, Mass Payouts, Multi-currency Account, Wire Transfer Acceptance, US allowed.

At the moment, Digital River rating on Finscanner is 3.8 and on Trustpilot is 1.5.