Edited by Alexander Malygin
Updated on: 25 May, 2022
Digibank, powered by DBS, is an entire bank squeezed to fit into clients' smartphones. Digibank not only lets clients deposit, withdraw and transfer money with lightning speed, it also lets you set goals and draw out a plan to achieve them.
Monthly Maintenance Fee
(United States dollar)
Don't be fooled into warning everyone. (DBS Bank India) The money I sent to the United States did not go away and no matter how many complaints. I received was not answered for seven days (7). Complaint are arbitrarily canceled upon complaint.
Using a DBS issued card for booking flights is a nightmare. The transaction is always declined by default, forcing you to phone them, and then they tell you to try 30 minutes later. If you plan to travel, get another bank's card. It is foolish to rely on DBS.
Given I cant give lower rank, i am forced to pick one! It takes 3 days to even get IFSC code added into your bank account! So disappointed with the banks services and moving out within 1 month of joining them!
Being the largest bank in Singapore, there has to be some minimum expectations in customer service standards. Are the management interested to upskill their staff and create a holistic learning and supportive culture to service their customer better? Unfortunately not... my 2nd experience with the bank in 2 years ended up in another disappointment. Luckily, i was smart enough to pull out my savings from this bank many years ago.
Their customer service call takes at least 30 mins to get through. At LEAST 30 mins. Even though they said that credit card waivers are done through automated services, i had done so and for more than a week did not receive any response. When i had no choice but to call them, the call took more than 30 mins to get answered. A shame that the largest bank in Singapore is so bad in customer service.
1 star is too much for DBS bank, if possible, I won't even give 1. Very disappointed with this bank, will never come back again.
Very bad service. Their paylah has complicated issues to retrieve the password back. Their customer service call centre is also very slow to respond.
Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.
On this page, you can see a detailed review of Digibank Banks with reviews from real users and our experts. Digibank provides the following services: Card Programs, Card providers, Cash deposit, Cash withdrawal, Debit cards, Debit cards (virtual), Exchanges, P2P, Safeguarding/Custiodian Accounts, Savings Account, White label, Wire Transfer Acceptance.
At the moment, Digibank rating on Finscanner is 3.8 and on Trustpilot is 1.8.