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Desjardins
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Desjardins

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Trustpilot Rating

Reviews 11

Poor

★★★★★

(2.4)

3.8

Entity type

Financial Institution

Client type

Personal/Business

Country

1

Canada

Year

"1990"

Employee Count

201-500

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Services

AcquiringCard processing solutionsCard ProgramsCard providersCorporate ServicesCredit cardsDebit cardsLoansMass PayoutsMerchant AccountsPayment card widgetPrepaid cardsWire Transfer Acceptance
3.8

Total Score

Pricing of the services

3

Social media presence

5

Popularity of the service

3

Onboarding difficulty

4

Support quality

4

About Desjardins

Desjardins is one of the largest financial group in Canada that offers a wide range of financial services to its clients personal and business ones. Desjardins is also a financial services cooperative that belongs to its members. Desjardins provides credit and prepaid cards, loan portfolio management, student financing, personal and auto loans, fixed-rate investments, and insurance for its personal clients. And for Desjardins's business clients it offers supplier and client accounts management, short- and long-term financing, investments, insurance, POS financing, international cash management, trade finance, group retirement savings, and payroll and HR management.

Pricing

Setup Fee

0 CAD

Monthly Maintenance Fee

0-2.5 CAD

SWIFT Incoming

7.5 CAD

SWIFT Outgoing

15 CAD

FX Fee

Currency

  • USD

    (United States dollar)

  • CAD

    (Canadian dollar)

Trustpilot reviews

SM

May 2, 2022

Worst customer service stay away

I'm being charged monthly payments since last 3 months for a car that I no longer own or have possession of since last year October. My insurance company confirmed the encashed cheque by Desjardins. After several failed attempts (of over 30 minutes) to contact them via phone I've not been able to reach them.

TA

Mar 10, 2022

They have the worst customer service…

They have the worst customer service and are very careless about their client, I believe it's time for me to switch as well. they don't even bother themselves to return your call or give you proper information. recently very unhappy with their service

SA

Jan 12, 2022

Unethical practices

Unethical practices! Because they have no longer have a relationship with Leon's they cancelled my account after I paid it off to use during the pandemic as I am on disability and have little access to funds. They claim to have sent me a letter - never received one. DIRTY COMPANY! UPDATE: THEY ACTUALLY CHARGED ME INTEREST AFTER CLOSING THE ACCOUNT SERIOUSLY?

ED

Jan 3, 2022

Canceled after 24 years because I…

Canceled after 24 years because I admitted to carrying my hand tools inside the truck for work. No claims

CM

Nov 19, 2021

Wonderful experience

Wonderful experience, my sister works there and she says they are awesome. You are not kept on hold for hours like some companies. They bought out State Farm Insurance and my sister says what a difference (in a good way). I have life insurance, benefits from them and have found their customer service is awesome. Highly recommend. Might switch my banking over to them too heard they are pretty good at finance!

EC

Nov 4, 2021

Délais interminables

Si vous avez la malchance de devoir demander une annulation de paiement de facture AccèsD, sachez que malgré qu'il soit mentionné que "Votre demande d'annulation de paiement sera traitée d’ici 10 à 20 jours ouvrables", les délais ne seront pas respectés, et personne ne pourra rien faire pour vous. Toujours en attente le 23 novembre 2021

OI

Jul 5, 2021

Unprofessional

Ive been with desjardins for a long time, I think its time to switch. They are highly unprofessional, their website is the worst and I had too many issues with them. Bo recommended

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On this page, you can see a detailed review of Desjardins Payment systems with reviews from real users and our experts. Desjardins provides the following services: Acquiring, Card processing solutions, Card Programs, Card providers, Corporate Services, Credit cards, Debit cards, Loans, Mass Payouts, Merchant Accounts, Payment card widget, Prepaid cards, Wire Transfer Acceptance.

At the moment, Desjardins rating on Finscanner is 3.8 and on Trustpilot is 2.4.