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Trustpilot Rating

Reviews 12





Entity type

Financial Institution

Client type







Employee Count


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AcquiringCard processing solutionsCard ProgramsCard providersCorporate ServicesCredit cardsDebit cardsLoansMass PayoutsMerchant AccountsPayment card widgetPrepaid cardsWire Transfer Acceptance

Total Score

Pricing of the services


Social media presence


Popularity of the service


Onboarding difficulty


Support quality


About Desjardins

Desjardins is one of the largest financial group in Canada that offers a wide range of financial services to its clients personal and business ones. Desjardins is also a financial services cooperative that belongs to its members. Desjardins provides credit and prepaid cards, loan portfolio management, student financing, personal and auto loans, fixed-rate investments, and insurance for its personal clients. And for Desjardins's business clients it offers supplier and client accounts management, short- and long-term financing, investments, insurance, POS financing, international cash management, trade finance, group retirement savings, and payroll and HR management.


Setup Fee


Monthly Maintenance Fee

0-2.5 CAD

SWIFT Incoming

7.5 CAD

SWIFT Outgoing

15 CAD

FX Fee


  • USD

    (United States dollar)

  • CAD

    (Canadian dollar)

Trustpilot reviews


May 6, 2022


VERY RUDE customer service! We have been looking for a reliable insurance company that offers preventative care coverage. We reached out twice today to Desjardins - first to get the basic information and then to register. The customer rep was pleasant and patient as we worked through the website glitches and finally registered. Then we were asked if we had any other questions. When we were working through the questions that we had and what the process was that was expected from us moving forward, we were told by Zachary that he had other calls he needed to make before he got off shift and that he needed to go. Lesson learned? Customer care is not a priority for this company - getting in the day's quota of new customers is.


May 2, 2022

Worst customer service stay away

I'm being charged monthly payments since last 3 months for a car that I no longer own or have possession of since last year October. My insurance company confirmed the encashed cheque by Desjardins. After several failed attempts (of over 30 minutes) to contact them via phone I've not been able to reach them.


Mar 10, 2022

They have the worst customer service…

They have the worst customer service and are very careless about their client, I believe it's time for me to switch as well. they don't even bother themselves to return your call or give you proper information. recently very unhappy with their service


Jan 12, 2022

Unethical practices

Unethical practices! Because they have no longer have a relationship with Leon's they cancelled my account after I paid it off to use during the pandemic as I am on disability and have little access to funds. They claim to have sent me a letter - never received one. DIRTY COMPANY! UPDATE: THEY ACTUALLY CHARGED ME INTEREST AFTER CLOSING THE ACCOUNT SERIOUSLY?


Jan 3, 2022

Canceled after 24 years because I…

Canceled after 24 years because I admitted to carrying my hand tools inside the truck for work. No claims


Nov 19, 2021

Wonderful experience

Wonderful experience, my sister works there and she says they are awesome. You are not kept on hold for hours like some companies. They bought out State Farm Insurance and my sister says what a difference (in a good way). I have life insurance, benefits from them and have found their customer service is awesome. Highly recommend. Might switch my banking over to them too heard they are pretty good at finance!


Nov 4, 2021

Délais interminables

Si vous avez la malchance de devoir demander une annulation de paiement de facture AccèsD, sachez que malgré qu'il soit mentionné que "Votre demande d'annulation de paiement sera traitée d’ici 10 à 20 jours ouvrables", les délais ne seront pas respectés, et personne ne pourra rien faire pour vous. Toujours en attente le 23 novembre 2021

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Desjardins Payment systems with reviews from real users and our experts. Desjardins provides the following services: Acquiring, Card processing solutions, Card Programs, Card providers, Corporate Services, Credit cards, Debit cards, Loans, Mass Payouts, Merchant Accounts, Payment card widget, Prepaid cards, Wire Transfer Acceptance.

At the moment, Desjardins rating on Finscanner is 3.8 and on Trustpilot is 2.3.