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Coutts

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Trustpilot Rating

Reviews 20

Poor

★★★★★

(2.2)

3.8

Entity type

Investment Bank

Client type

Personal/Business

Country

1

United Kingdom

Year

"1990"

Employee Count

201-500

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Services

Asset ManagementCorporate ServicesExchangesLoansProfessional ServicesUS allowedDebit cards
3.8

Total Score

Pricing of the services

4

Social media presence

5

Popularity of the service

3

Onboarding difficulty

3

Support quality

4

About Coutts

Coutts is a private bank and wealth manager. Founded in 1692, it is the eighth oldest bank in the world. As a bank, it provides a first-class, exceptional service. Coutts' unrivalled understanding of what it means to be wealthy, along with its strong network of contacts, means Coutts is a trusted partner, adviser, and friend to its clients. They are committed to helping clients reach their potential and contribute to wider society, with a keen focus on three areas where they can make a big difference: Enterprise, Financial Capability, Climate.

Pricing

Setup Fee

0 GBP

Monthly Maintenance Fee

0-100 GBP

SEPA Incoming

0 GBP

SEPA Outgoing

0 GBP

SWIFT Incoming

0 GBP

SWIFT Outgoing

15-35 GBP

Faster Payments Incoming

0 GBP

Faster Payments Outgoing

0 GBP

CHAPS Incoming

0 GBP

CHAPS Outgoing

15-35 GBP

FX Fee

0.4-1%

Additional Information

  • Private Banking, Borrowing, Mortgages

  • Wealth Management

  • Online Investing

  • Eligible deposits with Coutts & Co are protected up to a total of £85,000

  • Investment Services can be provided to the US citizens

  • Customers need a minimum of 1 million GBP to invest

Trustpilot reviews

MG

Mar 21, 2022

Once the Queens bank, now a peasant of service

Sadly this once amazing bank is following all other ‘old’ U.K. banks in slow service - regularly taking over 15 minutes to answer. Doesn’t matter what time of day or night you call you get the “sorry for the delay, we are expert heightened call volumes…. Blah blah blah” Used to be worth paying the extra to be a Coutts customer but I am increasingly tempted to dump them and go elsewhere. Not expecting others to be much better but at least they don’t charge £££ for the pleasure of poor service

JM

Mar 12, 2022

Coutts are just for the wealthy and…

Coutts are just for the wealthy and snobbery aspect of it and will give you nothing

BB

Feb 18, 2022

Impersonal and unhelpful

Just closed my account after 45 years. Awful unhelpful bank. First 30 years good deteriorated over the last 15. Would definitely not recommend.

AL

Nov 11, 2021

think there banking is for non uk type…

think there banking is for non uk type people if the adverts are to be beleaved

JG

Sep 23, 2021

Thank you for helping us with our loan…

Thank you for helping us with our loan you were all very nice and very professional and you called me with update on the loan and thats what i like Keep up the good work.

SR

May 21, 2021

If you can get to speak to someone they…

If you can get to speak to someone they are pleasant people but I have not spoken to a so called “private banker” for 5 years. I now have a contact on the wealth management side but their private banking is not at all right. Enquiries are generally brushed aside, the impression is that they are just not interested. On the plus side their Coutts 24 and internet banking is very good. Coutts’ competitors are also poor, having tried several of them over the years but my sense is that Coutts are moving into the mass affluent market and any sense of personal service is simply not available. Perhaps, if you have £100 million to invest they will treat you differently, I would not know. An annual discussion with a private banker would seem to be a small investment on Coutts’ part but it is apparently too expensive or not worth it; that is fine and their call, but why call themselves a ‘private bank”?

PS

Mar 31, 2021

Coutts Crown Rewards Scheme - Socks and Candles

Coutts Crown Rewards Scheme - Brilliant if you want to redeem your REWARD POINTS for 15 pairs of socks of a set of scented candles.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Coutts Banks with reviews from real users and our experts. Coutts provides the following services: Asset Management, Corporate Services, Exchanges, Loans, Professional Services, US allowed, Debit cards.

At the moment, Coutts rating on Finscanner is 3.8 and on Trustpilot is 2.2.