COSMOTE PAYMENTS - ELECTRONIC MONEY SERVICES S.A. is an electronic money institution focused on providing a PSD2 payment environment. Incorporated in Greece, COSMOTE PAYMENTS - ELECTRONIC MONEY SERVICES S.A. is authorized and regulated by the Bank of Greece.
Monthly Maintenance Fee
providing PSD2 payment environment
I have been using cosmote for years. And they don't want to spend a single penny about the Network problems also their customer service is VERY bad and they mostly don't want and don't care about customers.
I have been trying to change carrier and use their network since the 31st of January 2022 and guess what..... I am still waiting...... and it is 14th of May/ At least it is the same year L.O.L. I filled in my first application on 31st January telling them that I want fiber to the home which I already had and I just wanted to change carrier and have their TV as well. After 2 or 3 weeks they called me that they had no more lines which I couldn't understand as an excuse since I already had fiber to the home. The answer was that they hadn't sent me the wrong application and they would send me the correct one. I filled in the correct one but they lost it so I had to fill it again and resent it. As you can probably understand all these had been done after a lot of phone call on my side. In the beginning of March a technical company called me to make an appointment with me but cosmote had given them the wrong address so they couldn't come. Cosmote had to correct the address and they would call me back. Something that never happened. So I had to call them several times for them to apologize every time telling me that I had every right to be annoyed with them and they would see to it ASAP and they would try to compensate for their mistakes. So at the 24th of March the technical company called me again for a new appointment. But guess what.... When they asked them to come as soon as possible they told that they are trying to do everything in one appointment and so they needed a week. So as you can understand my next question was what they meant with everything. They told me put the cables into the wall for the fibre. I told that i already had them fitted since I had already had fibre to them home and I just wanted to change carrier. They checked online that this was the case so they said that there was no need for them to come and the only thing that needed to be done is to change carrier!!!! What I was asking all along. I had called them to complain and I am still waiting since nothing has been done!!!! And this is the most expensive phone company in Greece. Can you tell me why?
The worst company ever. 3 Times Upgraded and Downgraded from 24Mbps to 50Mbps because they told me it was possible. Their own technical staff in my region were laughing at me because I trusted the company! I needed to speak with 10 Agents in order for me to apply for a Speed Booster. They did it after I ask a whole week for that. I received it 2 weeks after the supposed delivery date and after I had complained 100 times about it. Latency problems is the most frequent issue, falling apart of the whole system not rare either. I was even unable to use their App because the verification number was being sent for six months automatically to the Speed Booster! Customer service totally unqualified to fix anything. Only saying sorry and other general phrases without a real meaning or information! Supervisors just don't exist at all!
Terrible company. Using scam tactics. I bought a USB stick to have internet connection on my laptop. Unfortunately, as a dozens of cases in the past, they prove themselves that they are inadequate. 5 months later I realized that USB was working only with 3G protocol and they updated the network and disable 3G protocol. I would say that a tactic like this is dishonour for them but for Cosmote tends to be pathetic. Disappointing, should be avoided.
Μου πήραν τα λεφτά 2 φορές για λογαριασμό τηλέφωνου μέσω app από λάθος τους και τώρα μου λένε ότι θα πάρει 2-3 εβδομάδες να μου επιστρέψουν τα λεφτά. Χρησιμοποιούν τα χρήματα ταμειακά χωρίς να μπορείς να κάνεις κάτι. Ληστεία κανονικά. Ούτε η τράπεζες δεν το κάνουν αυτό. 2 εβδομάδες τόκους ξέρεις τι λεφτά είναι για αυτούς σε επίπεδο εκατομμυρίων.
Terrible company. Started our procedure to get away from satellite internet to 4g in October 2021. Now April 2022 and still no sim. No return calls, I have two contracts with them for 5 years. Suddenly they want a residence permit. I run a rental villa business. What’s changed. Useless
Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.
On this page, you can see a detailed review of Cosmote Payments Payment systems with reviews from real users and our experts. Cosmote Payments provides the following services: SEPA Transactions, SWIFT Transactions.
At the moment, Cosmote Payments rating on Finscanner is 3.4 and on Trustpilot is 1.2.