Braintree is a merchant services provider that was originally founded in 2007 in Chicago, Illinois. Braintree was acquired in 2013 by PayPal for 800 billion USD. Today, Braintree is one of the heavyweights in the payments industry, processing more than 6 billion transactions (and over $50 billion) annually. Despite its huge size, the company is still focused almost exclusively on the eCommerce sector, with relatively little to offer for retail-only merchants. However, as payment processing systems continue to migrate to the cloud, there are more and more opportunities for merchants in any sector to take advantage of Braintree.
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We are a group of senior C-level managers starting an Internet-based business aimed at professionals. One of us has been running a consultancy company for 20+ years why we think we as a team know the business drill at an acceptable level. So, we apply for a payment solution at Braintree. And waits. For a week. For two weeks. Three weeks. Four. And still counting. And yes, we gave this company the benefit of the doubt and re-applied to cover for eventual internal sloppiness with customer applications. While we are still waiting we ask ourselves if we have ever in our careers met a company within a competitive sector that systematically ignores potential customers. The answer is, surprisingly - yes. Even twice. But both these rotten tomatoes went bankrupt within two years. We thank Braintree for showing its true face already before us signing up. We wish you all the best.
WORST CUSTOMER EXPERIENCE EVER: RUN AWAY from PAYPAL and Braintree which is part of Paypal Group Braintree does not transfer our money to our bank account since 60 days. As the customer service is not existing anymore at Braintree, nobody answered to us since 2 months now and our money is taken in hostage. Paypal owner of Braintree cannot help us either and we have not other solution to start legal action...
Truly terrible customer service, they simply ignore you. Use Stripe instead. They have live chat with great reponse times.
Truly wish I had read these reviews before going with BrainTree. Until we had a problem it was fine. I have been trying to get support for over a week with no response. Customers can no longer use Paypal to check out and we have tons of errors in the store log and reduced sales to show for it. Both Paypal and my web host say the problem is with BrainTree. As others have said they send you an email saying they will get back to you soon. Then I get an email that says my case is now closed. Nothing in between. I have a lot of experience with terrible customer service and this is actually the worst - so far. It boggles the mind that they are a financial services company and Paypal considers them legit enough to partner with - but no one at paypal can communicate with them either. To make you feel even more unbalanced they give you a phone number you can call in your control panel. But fun surprise - the recorded voice tells you you have to use their email service to get help. Aaaaahhhhhhhhh. Why give you a phone number to call if it will only tell you to send an email to outer space that no human will ever read? Humanity is truly doomed.
Terrible customer service, can’t get hold of anyone nor will the sales person that onboarded us reply, it’s been weeks now. We are also stuck with a product that has very low conversion rates as we can’t enrol in 3D secure (the reason I’m trying to get hold of them in the first place.) We also have so many customers that can’t check out so it’s costing us money and time replying to unhappy customers. Definitely one star
We have gone 2 weeks with a critical issue, submitted a ticket on day 1, and have yet to hear back. Edit: now over a month and no reply
Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.
On this page, you can see a detailed review of Braintree Acquiring with reviews from real users and our experts. Braintree provides the following services: Card processing solutions, Corporate Services, Debit cards, Debit cards (virtual), Exchanges, Issuance Platforms, Marketplaces, Mass Payouts, Merchant aggregator, Wallets, Wire Transfer Acceptance, 3d secure payment gateway, Two-Factor Authentication (2FA), ACH.
At the moment, Braintree rating on Finscanner is 3.8 and on Trustpilot is 1.3.