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Trustpilot Rating

Reviews 270






Entity type




Virgin Islands (British)



KYC Required


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API integrationBuy & Sell BitcoinBuy & Sell CryptoCrypto PayoutsCrypto-backed LoansExchangesOTC DealsOTC PlatformsWire Transfer AcceptanceCrypto Acquiring

Total Score



Pricing of the services


Social media presence


Popularity of the service


Onboarding difficulty


Support quality


About Bitfinex

Bitfinex is a digital asset trading platform offering state-of-the-art services for digital currency traders and global liquidity providers. In addition to a suite of advanced trading features and charting tools, Bitfinex provides access to peer-to-peer financing, an OTC market and margin trading for a wide selection of digital assets. Bitfinex’s strategy focuses on providing unparalleled support, tools. In August of 2016, Bitfinex was hacked. 119,756 BTC worth about $72 million were stolen. So far only 29 BTC were recovered. Bitfinex absorbed all of the losses and the customers were not affected.


Wallet Fees


Trading Fees


Withdrawal Fees

0-25 EUR

Conversion Fees


Internal Fee



  • BTC


  • ETH


  • USDT


  • XRP


  • TRX


  • XTZ


Additional Information

  • Margin Trading, Futures Trading

  • Credit Card Purhases

  • Partnerships with Mercuryo and Ownr Wallet

  • Several KYC Levels

  • Trading fees are lower when paying in LEO

  • Crypto Acquiring powered by WooCommerce plugin

Restricted countries

  • BGD


  • BOL


  • ECU


  • KGZ


  • USA

    (United States of America)

Trustpilot reviews


May 17, 2022

Excellent service.

With Bitfinex's assistance, you may achieve financial independence. This platform has always provided me with excellent service.


May 15, 2022

The worst crypto exchange in existence.

I honestly don't know who would ever use Bitfinex, everything about this exchange is downright horrible. Terrible interface and user experience, highly illiquid cryptocurrencies, withdrawal is a huge hassle and processing time takes forever. I opened an account in an attempt to arbitrage the price of LUNA from different exchanges only to find myself waiting 12 hours and counting for the withdrawal to be processed, during which the price of LUNA has cratered 50%. Customer support does nothing to help and just tells you to wait longer. This has to be the worst crypto exchange in existence, no way to sugar coat it.


May 10, 2022

Signup issues

Just signed up and had technical issues. Support was on point and escalated the matter to tech. I would have to say that this has been the fastest and best support I've ever received. My compliments to both the support and tech team, this is how it should be.


May 9, 2022

Very professional.

I love how they're handling technical support, very professional.


May 8, 2022

Made a withdraw using lightning network…

Made a withdraw using lightning network and I haven't received the payment and support doesn't answer me for 2 days already, last time they said something, they said they detected a problem with the withdrawal, but nothing else...


May 5, 2022

Great customer support from Bitfinex!

My wire transfers problem by using OpenPayd has been solved very quickly and with great care and excellent support from Bitfinex customer service. The only thing I like to see for further improving the customer experience, if there is a way for the customer to see and access your pending Bitfinex tickets.


May 5, 2022


Рекомендую. Отличная биржа! Была техническая проблема у меня. Я написал в поддержу. Рассказал о свой проблеме. И спросил как долго будет рассматриваться мой запрос. Мол может лучше я завтра зайду. Но к моему удивлению на всё про всё потребовалось 30 минут. Поддержка написала о том моя проблема была решена. Советую вам обратить внимание на эту биржу.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Bitfinex Crypto with reviews from real users and our experts. Bitfinex provides the following services: API integration, Buy & Sell Bitcoin, Buy & Sell Crypto, Crypto Payouts, Crypto-backed Loans, Exchanges, OTC Deals, OTC Platforms, Wire Transfer Acceptance, Crypto Acquiring.

At the moment, Bitfinex rating on Finscanner is 4.2 and on Trustpilot is 3.4.