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Trustpilot Rating

Reviews 1,439





Entity type

Consultancy Firm

Client type




United States of America



Employee Count


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Asset ManagementCompany ValuationsLoansSavings AccountWire Transfer AcceptanceWealth Management

Total Score

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About Better

Better mortgage offers an online mortgage experience and several ways to get discounts off users' closing costs. The lender is a great fit for home buyers looking for competitive rates and fast closing. Better's digital experience helps the lender move faster than some of its competitors. This Better mortgage review will highlight the pros and cons and help users figure out if the lender is right for them.

Trustpilot reviews


May 20, 2022

Mortgage Side is a Mess

The real estate side of Better was wonderful. The title company was great. The mortgage side of better was absolutely awful. The stress this team gave me made me lose 10 pounds and sent me into a panic attack. Our Home Advisor changed multiple times, and the one we had at the end was completely incompetent. She gave us wrong information multiple times. She did not seem to understand the process or the details of our loan. She did not communicate to us in a timely manner. In the week leading up to closing there were multiple issues with our ICD and she kept promising that it would be fixed the next day and it never would be. Things got so bad that the morning of our closing things still were not fixed and she was not communicating at all. Our real estate agent had to step in and navigate the process for us because our Home Advisor was so incompetent. Our real estate agent is the only reason we were able to close on time. Someone seriously needs to look at the Mortgage side of Better and our Home Advisor as this was one of the worst experiences I've ever had.


May 17, 2022

Quick and easy everything was explained…

Quick and easy everything was explained and went smoothly.


May 17, 2022

Better was by far the most transparent…

Better was by far the most transparent and informative lender experience I could imagine. Every step and need was communicated so well. The process was clear and accessible, there was no one running away to magically calculate nonsensical figures. Everyone involved was honest, forthright, made certain I was comfortable and promptly answered all of my questions.


May 9, 2022


Byron recently helped me close on my dream home, and I want to share what a pleasure it was having him as my home advisor. Byron's empathy, patience, knowledge, diligence, and client service exceeded my expectations. After my experience with Byron I will not hesitate to recommend Better to my network, as well as use your services in the future. Byron, keep doing what you are doing! Thank you for all your support throughout this process!


May 4, 2022

Horribly immoral company

Extremely pushy, customer service is only until they get you sign. Avoid for your own sanity


May 4, 2022

They lacked consistency

I never spoke with Emily. I’m not sure why she is now asking me for a review. Also better homes switched advisors multiple times and during the transitions documentation was lost.


May 2, 2022

Perfect for a first time home buyer and…

Perfect for a first time home buyer and the lowest interest rate. I had a great experience with the whole team! Thank you for making the house buying process less stressful for a first time home buyer. So much support with helping me to understand the process.

Finscanner is an independent digital platform aiming to provide up-to-date access to worldwide financial services to improve customer experience and boost transactions.

On this page, you can see a detailed review of Better Legal Services with reviews from real users and our experts. Better provides the following services: Asset Management, Company Valuations, Loans, Savings Account, Wire Transfer Acceptance, Wealth Management.

At the moment, Better rating on Finscanner is 3.8 and on Trustpilot is 4.2.