Personal/Business

United States of America

Aspiration is a financial firm, not a chartered bank. It offers a variety of accounts, with a focus on rewarding customers with cash back for purchases made from ethical companies. The money customers deposit through Aspiration is held at one of its partner banks, which offer FDIC insurance.

Online Bank

Banks

Aspiration

Great

Facebook

Twitter

Instagram

Pricing of the services

Social media presence

Popularity of the service

Onboarding difficulty

Support quality

Excellent

Card Programs

Card providers

Credit cards

Safeguarding/Custiodian Accounts

Savings Account

Wallets

Wire Transfer Acceptance

Jason exceeded all expectations he was polite, knowledgeable,  and very helpful in assisting me with the changes on my account.

Jason exceeded all expectations he was…

Know the tasks

Not a long wait time in the morning! Not long automated menu.  Very personal Finley and helpful

Not a long wait time in the morning

Real nice help

Finally a bank with actual values. Great financial platform that does good. Happy to be with Aspiration

A bank that cares

I love how easy and simple they made it for me to access my account after losing my phone! I use the word "easy"meaning After completing their security process and answering all their questions and requirements. They where able to update my account with my new phone number and I was able to have access to my account again! Very professional service and proficient service. I'm very satisfied with this bank and love the whole aspect of it. I can definitely say I recommend Aspiration Bank to anyone looking for a safe,and easy way to bank!!...and help our planet as well! It's a win win...win!:)

I love how easy and simple they made it…

They are a company I've been delighted to do business with so far

They are a company I've been delighted…

Highly recommend this financial institution! I appreciate being part of the mission and Aspiration has excellent customer service and very generous interest rate on savings.

Highly recommend this financial…

I couldn’t got my Aspiration opened since few days ago and I’ve already done all the Necessary things

I couldn’t got my Aspiration opened…

Love this company! They’re ego friendly and give back by planting trees and reducing the overall carbon footprint.

Love this company

I thought switching to a purely digital bank would create more headaches but the transition has been seamless!

Pleasantly surprised!

Nah...can't share this experience except with my significant other!  She'd love 💘 to hear my customer service/support story!  Lol

Nah...can't share this experience…

You are a nice generous guy

Representative was knowledgeable and efficient.

Representative was knowledgeable and…

I actually left as a customer because it just wasn't what I needed right now, but their service was stellar, even in leaving that I would totally recommend them to anyone who was interested.

I actually left as a customer because…

Matt’s professionalism, expertise and willingness to resolve issues was beyond exemplary!

Matt was absolutely Awsome!

I signed up with Aspiration last year and have been testing the app out before deciding to do a full switch of all my accounts from Bank of America. I really want to give this bank a chance but I've consistently had major issues with basic features of the mobile and web app. I am a software developer and with the number of bugs I've seen in the short time I've used it, I have big concerns about the reliability and security of Aspiration in general. Until these issues are fixed, I don't feel I can trust them with my money anymore. Below are the two most concerning issues I've encountered, but I've seen other more minor bugs using the mobile app as well (one during signup).

First Issue: I was able to make two transfers into my Spend account successfully, but after that they have all failed with a message saying it can't verify the funds in my external account, and with incorrect "to" and "from" accounts in that autogenerated email message. It was very concerning that the transfer appeared to have gone in the wrong direction. At first I thought I made a mistake when setting up the transfer, but after trying 2-3 more times the same issue happened again. I repeatedly checked my external account balance which had way more than enough funds to complete the transfer. Transfers to the Save account still worked no problem. Customer service was very nice about this issue when I requested help, though it's still not resolved for me after 2 weeks and I get more and more concerned about having my money w/ Aspiration each day that passes. I was asked to provide proof of how much money was in my external account with screenshots, and if I did this then engineering could start looking into it. It also felt a bit weird to be asked to do this, as if the engineers didn't believe there could possibly be a bug and wouldn't spend any time testing it unless forced. Once I provided this proof, I received a thank you and they let me know they will follow up when they have more information, but haven't heard anything else for 17 days. 

Second Issue: I signed up for the Aspiration Zero credit card recently and it came time to make a payment. I attempted payment on the mobile app and got an error, so I tried paying on the web app and got another error. I decided to try again another day, but it still didn't work so I emailed customer service so I wouldn't make a late payment. On the day before the payment was due, I tried again but got a message saying it was after the 5pm ET cutoff time so I'd have to send the next day (one day late). Customer service eventually responded the next day, providing a number I could call to make payments but by then the payment was already late. Luckily, they were able to confirm that any late fee would be waived for this payment but I am hesitant to spend more on that card if it's this difficult to make payments. I don't want to risk my credit score being lowered for late payments, or to be charged interest when I'm trying to pay on time. 

I really hope Aspiration can improve but I'll be looking for an alternative sustainable bank in the meantime.

I signed up with Aspiration last year…

Opened Spend & Save accounts recently (beginning of March 2022).  So far, the transition from another bank has been pretty effortless, and the customer service has been outstanding.  I wish there was the ability to schedule repeated bill payments, and having  to do some things via my phone app makes it a little frustrating sometimes, but it hasn't been a huge deal breaker.  I haven't received the interest on my accounts yet, I'm still trying to figure out if the 30 and 60 days occur every 30 business days/calendar days/every start of the month, etc., but I'm sure time will help me to figure it all out.

So far, so good :)

Very friendly, knowledgeable,  professional understanding.

Very friendly

Great Aspiration

Everything was excellent for Me.

I have banked with Aspiration for several years now.  I don't remember how I found them but I'm glad I did.  They are not the only bank I have but the one I use most often. As my personal bank, they are never further away than the end of my arm, where my phone is most of the time.  In my experience, the app works flawlessly with either android or iPhone. (I use both).  Live customer service is available and very accommodating.  An added benefit is working with a commercial entity that is environmentally responsible.  Working with Aspiration is just a Win all the way around.

I have banked with Aspiration for several years.

Asleep

Very fast and friendly.

Aspiration support is amazing. They give a call-back option right away so you can focus on your day, and every rep I’ve spoken with has been friendly and efficient.
Does your bank say, “Thank you for helping us save the planet.”? Love it!

Aspiration support is amazing

The one time I needed to call Aspiration customer support, Ella Mae went above and beyond. Very professional and friendly. Cannot recommend this company enough!

The one time I needed to call…

I was previously with Chase for many years and I was nervous to try a new bank. After a few months, I’ve dropped chase and I wouldn’t go back. Aspiration has been the banking experience I’ve been looking for.

I was previously with Chase for many…

That's was great job that I got

All too often we have dealings with people and are left with a feeling that they just don’t give a s... for whatever reason. I need to know people care, especially about our planet. Thank you for asking.

All too often we have dealings with…

Aspiration has had my account locked for the last 14 months! Yes, over a year now with no explanation!! I was under the impression that when an account is frozen there is supposed to be no way to withdraw funds, yet Aspiration takes TWO monthly fees out, and I promise you they've taken all 14 months. Please tell me why they can access my money but I can't!? I've been blocked on every social media site and the only answer from customer service is that they have no answers!

Thieves

I really do appreciate Aspiration customer service reps. Thank you again Aspiration Rep who helped solved my problem.

I really do appreciate Aspiration…

Do I really need to type stuff out again? Can't you just look at my previous answers? I don't know what else you want me to say here. I already answered it all.

Wait, what, Again? Really?..

Dee is the best she is totally personable and knows what she is doing. Please get rid of the horrible woman I dealt with before

Dee is fantastic

Fantastic customer service and extremely friendly! North like the usual dreaded root canal with most other banks!

Fantastic customer service and…

I lost my wallet and cell phone and I called the aspiration customer service line and after verifying my identity identity Thomas the customer service rap helped me to get everything back on track in a matter of literally 5 minutes he was pleasant friendly and knowledgeable my mom saw how easy it was for me to deal with this bank And she said that the bank she has been using for over 30 years she is going to leave them and Open her checking and savings account with aspiration because the local customer service service did not compare by far

I lost my wallet and cell phone and I…

Patric was very helpful and professional.

Patric was very helpful and…

So happy!!!!

Very helpful, knowledgeable. Will refer friends.

Very helpful

"This is where you write your review. Explain what happened, and leave out offensive words. Keep your feedback, honestl, helpful, and constructive."
-Trustpilot 2022

Taking Instructions literally

Helpful

This company is amazing in what they do by contributing to the Earth and keeping customers happy.

This company is amazing in what they do…

Very professional, friendly and answered all my questions.

Very professional

I love Aspiration Financial and their entire staff. They always have an answer and alternative for whatever my problem (s) may be...

I love Aspiration Financial and their…

Very responsive support. So far I have no complaints.

Very responsive support

Excellent customer service!!!

Saved so much money while traveling internationally thanks to Aspiration's ATM reimbursement

ATM reimbursement worth it

Great customer service with friendly and knowledgeable employees.

Outstanding Employees…

I opened my account with Aspiration on 2/13/22 - On 2/14 there was an unauthorized withdraw from my primary to Aspiration, and 2 other $ 1,000 unauthorized withdraws for 2/15 & 2/16 - I called immediately and was told they would cancel the 2 upcoming and revert the first already posted. This never happened. They closed my account and deactivated my logins, informing me that the department will review and send me a check. After 2 months of calls and complaints I received a check from Aspiration for $ 4,008.14, deposited on 4/15 - Now the check is being held by my bank, attending an investigation "for unusual activity" on Aspiration's bank account. This is unheard of, deception, lies and excuses every call. If the check doesn't clear I will report them to the BBB, FBI and open an investigation through my bank, Wells Fargo.

I opened my account with Aspiration on…

Great helpful and very nice customer service. They are awesome!

Great helpful and very nice customer…

The best bank ever

Always polite and helpful. Easy to talk to. Got my issue fixed in no time. Excellent Service!!!
Thank you so much for it!!

Aspiration Always an Inspiration

Very professional and quickly resolved my issue. Top knotch!

Highly  professional and quick

Steller Customer service, very knowledgeable.

Steller Customer service

Always helpful and friendly. Helps save the environment

Aspiration is awesome

Aspiration was very helpful, resourceful, kind, patient, attentive and open minded.

Aspiration was very helpful

Very on point,friendly support team appreciated!!!!! Period

Team work makes this DreamWorks proficiently

I’m a new customer and so far so good. I have no complaints about being a customer with aspiration. When I needed help they were on hand and very professional, courteous and got the job done for me.
I appreciate there business and you will too.

I’m a new customer and so far so good 👍

I found three dispute and I'm still waiting on them to put the money back on my card please I need my money $504 taken off my card and I really need it bad so can you please expedite this so I can get my money and pay my bills thank you very much I appreciate it thank you

I found three dispute and I'm still…

I had an issue where my card was declined with an online order, and the vendor mistakenly told me it was an issue with my bank. Calling in to Aspiration gave me the clarity I needed to go back to the vendor and get the issue resolved, and I was also able to get answers on a couple other questions for things that will be coming up in my future. Absolutely fantastic customer service, and, at least when I called, and for the department I called, there was next to no wait time.

Fantastic Resolution to Banking Issue

great online bank!

Aspiration is an amazing bank. I was hesitant to switch to fully digital, but they're always right there to help even if it's not in person. I'm thankful for them, really. I can't wait to see how much they'll continue to improve as time goes on.

Just a few kind words

Easy to use online account, professional help, not like other where you don't talk to an actual person. Friendly customer service tech.

Easy to use online account

Perfect customer service wouldn't have asked for a better person to handle my business

Just excellent customer service

Excellent communication skills. Very helpful.

Excellent communication skills

The representative helped me to resolve my issue quickly, professionally, and efficiently.

Great Customer Service

I have had 2 very big issues with this financial firm. The first being that I was completely blindsided one day about a year ago when I got an email saying my account number was changed and my debit card was deactivated for potential suspicious activity on my account AFTER I had already spoken to someone on the phone and confirmed the transactions were made by me. This led me to have to change all of my autopay accounts and even resulted in a few late fees from accounts I forgot to change. I have never ever heard of a whole account number being changed for security, only debit card deactivation. This was extremely frustrating but I got over it. Then, 5 months ago, I tried to transfer money into my savings account and the transfer was "rejected" with no additional information. I called and emailed about this and was told their engineers were "working on it". 5 months later and my savings account will still not allow transfers into it and the reply from customer service is the same - the engineers are "working on it". I am a software engineer myself and know for a fact it should never take 5 months to troubleshoot an issue like this, especially with multiple people working on it. All this tells me is that they don't care I am having this issue and have not even tried to resolve it. I will be moving my money elsewhere.

I have had 2 very big issues with this…

Excellent banking service.

She was extremely helpful,knowledgable,and friendly.

Help with my account

Oh yes my name is Rashad Lee Ordway I am 34 years old going on 35 soon I'm an Aries yes I would like to write to you guys and let you guys know that you guys are doing a good job now as far as receiving money transfers from different places of being which is a legit and understanding of all I just feel like that you guys should go a little bit deeper and start pleasing your customers a little bit more better than what you guys have been doing don't get me wrong it's okay for you guys to have policies and rules because without them too in this world we all are nothing at all I just feel and I just and kind of a little bit upset to the point where why is it so hard for you guys to except money that is legit that is perfect that is good that is great trustworthy and I do mean trustworthy whether it's coming from overseas or whether it's coming from here in the United States of America deep down here in the United States of America a person should be able to get their money regardless whether it's a different color or not whether it's green.

I don't understand why is it so hard for a person to not be jealous or not be concerned about a person who is getting money I do not understand that when that person which is the person behind the desk want to get jealous or feel some type of way or don't know how to mind their business in general about transferring money whether it's has something to do with it being spiritual or not people needs to understand that people needs to get the things that they want needs and desires for and you guys can take it how you want to take it but people have problems not just because of life no people have problems and when I say problems I'm talking about problems like such as trying to get food in the house trying to take care of themselves financially from head to toe trying to take care of the bills which are dude every single month and every single once in awhile not right now or not at the end of the month I'm just saying in general why is it so hard for a person or a person's to accept money which is in through a bank account which is legit which is trustworthy and I do mean trustworthy I just don't understand it why is it so hard for a person to just do their damn job excuse my language even though I don't have a job I'm sorry it is what it is I don't know what it's like to have a real job I'm sorry it is what it is because I was born and raised different I'm just going to say that.

Now take it how you guys want to take it because life is life and reality is reality and deception is deception which is in a good way not a bad way a good way take it how you want to take it analyze it how you guys want to analyze it discuss it how you guys want to discuss it feel as you please because you guys know that I'm right because the customer is always right that's what they used to say back in the day whenever something occurs or whenever that a person supposed to receive or get something or whatever the case may be to life and in this lifetime so I suggest that you guys take this post likely I suggest that you guys take this in scribe and also I want you guys to take this in strive to the point where you guys need to go in eternally deep deep deep deep deep deep deep deep deep deep down into the system what's the system is broken don't lie about that there's no doubt about it that we all know all of us in this world even you the person that is reading this right now you know exactly that this system in this world is broken whether you like it or not whether you take it and strive or not the system in this world is broken but nobody seems to wonder... Nobody seems to care.... Nobody seems to sit down and be like quote unquote let's fix the system....????? But continue to keep on not taking care of your good job of you being quote unquote the best customer service agents in the world intelligent or not because deep down inside that you guys truly don't give a damn about the next person but you guys self God don't like ugly I'm just going to say that but I'm not ugly I'm not being disrespectful I'm not being rude I'm not being anything in the book that you guys think that I am being right now I'm just sharing my opinion I'm just sharing my thoughts I'm just sharing how I feel at this moment in time about the situation that be happening which is the rejections of money just a simple fact that it is money it's just paper with people and possibly people who is dead get over it I'm not saying that you should not represent dead people because they are dead especially on a piece of paper especially on something that we've been having for years decades upon decades upon decades upon decades green money whether you guys like it or not you guys are just going to have to get over the simple fact that we just have money and we just been trying to transfer it that's it that's all no more no less and I'm going to end it like that and hopefully hopefully you guys could do a better job.

Oh yes my name is Rashad Lee Ordway I…

I can't complain about over thing at all since I joined!

Need more companies like them

Great experience

Good job

My husband and I are long term Chase clients, but the difficulty of getting answers to any of our questions or changing anything requires many hours of waiting on the phone. When we do finally get to an agent, frequently they aren't in the US, and more frequently we are transferred to various other agents and asked to go through everything we had just described.

Goodbye to Big Bank Chase

It was informative

Nice and easy, no hassle, and never a rude word from the employees. All my needs have always been addressed.

Nice and easy

I didn’t quite understand the entire environmental picture until a very kind agent explained everything very efficiently for me. Great app. Unique service. Imperative and true aspiration. Something we can all believe in and put our energy towards, little by little it will move mountains.

Thank you, let’s plant some Trees!

Justin is amazing and needs a raise !!! Highly recommend I will continue to use and recommend aspirations to all my friends and family. Above and beyond customer rep I love ‘em and I don’t know him lol but great overall!! Just great!!

Justin is amazing and needs a raise !!

Overall this account has been good.

Excellent service focused on my need.

LindsAy from Aspiration was great!! Very professional, good card to have, no issues with anything since I signed up!!

Aspiration is great!!

Just to answer your response to my statement. I understand you are interested in growing and I'm all for that. I'm just confused how you are unable to provide a simple joint account with a spouse when you both have a account with you Please explain that it would be very helpful to your members Thanks for your response very respectfully Raymond J



Beware if you are interested in a family friendly banking. The first thing you should know is you are unable to have a joint account with a family member if you both open an aspiration account. Without doing it before you have both opened separate accounts. If you both have a account prior to opening a joint account. I have been told by aspiration customer service  it is not possible to get a joint account with two members that have separate accounts with Aspiration and if you would like to close your account and open a new joint account together you will not be able to open a new account with Aspiration or be able to open one in the future. So be very careful with your family's financial future Not family friendly banking for Now they been in business for long enough to find a fix without any changes to there policy on family member. One more issue is the fact you are unable to have a beneficiary on your account and there is no way to add a transfer upon death person on your account understanding the process before you put your money here. Be careful they might get it together at some point but for now. This is the perfect place to put money you want to be really hard on your family member. If anything happens to you. or you don't want your family to have access to your account your spouse can't be put on your account even if the money comes from a joint account. Great news for people trying to keep their family members from having access

No joint account with members aloud

Alsome

Hansel Ernesto Silveria Castellanos…

I spoke with a representative named Ayse. She was very kind and very quick. I feel very lucky to have a customer service team that genuinely cares about any issues with my account

Thank you Ayse & Aspiration

Was doing fine everything was well until my account was locked for no reason hopefully they will be speedy with getting this fixed I have faith in the customer reps Justin is staying in contact with me via email just wish it was a easier way to fix this beware any large deposits and you will go through this

Was doing fine everything was well…

I dont feel that customer service reps have accommodated me as a customer. I understand you bring cautious about who you give information, but I've given all the information I could provide and still denied it, and I was in an emergency. I've had to call and have not had a good experience with your reps.

I dont feel that customer service reps…

Excellent, friendly, customer service. All reps are easy to understand as they are not outsourced like most of the online banks!!!

Best customer service by far of any banking institution!

First bank I've been passionate about. I've planted hundreds of trees with my loose change!

Favorite bank

He was very knowledgeable and friendly eager to assist me . Thank you

He was very knowledgeable and friendly…

Aspiration and their customer service department are patient enough to work with me in clarifying my doubts and the tools to remedy a solution.

Aspiration and their customer service…

Aspiration is the perfect name for this financial institution.  They provide timely, friendly and helpful service and make us feel like we are part of a community rather then "an account".  They communicate in a way reminds me of the old school community banks when the tellers and officers knew their customers by name and worked with us as customers rather than "accounts".

Aspiration is the perfect name for this financial institution…

Easy to open, maintain

Great excellent experience

I ordered my first set of checks. John ordered my checks and they are on their way to me. Very fast and easy!

I ordered my first set of checks

Never get rid of Justin he is exceptional

Justin the best at Aspiration

Be careful with aspiration and make sure you understand if you want to have a beneficiary on your account That's Not Possible and if you would like to have a jount account with someone who has a separate account. it can only be done if "only one of you have an account". if you try to close your account for any reason at all. you cannot open a new account in the future. So for now looks like a few Red Flags that makes me feel like this is restrictive. Definitely not family friendly banking for Now. They definitely have some restrictions they need to figure out so for now. It seems to be a little more trouble than it's worth. It truely a shame. it has the potential of being a great alternative to main stream Banking where you can give back to the environment oh well maybe they can get it together in Time. Not family friendly banking

No beneficiary aloud or jount accounts with other people with an account

wanted to kmow when my bank card was sent but gave wrong imformation and its being fixed

wanted to kmow when my bank card was…

Love you thanks for help

Had a question about account features and the representative took the time help me and answered all questions I presented!

Aspiration

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