Edited by Alexander Malygin
Updated on: 03 May, 2022
United States of America
Alliant Credit Union is an NCUA-insured credit union based in Chicago. Alliant Credit Union is a not-for-profit financial cooperative, which means that all of its members are also owners. Since our founding in 1935, Alliant has grown to serve more than 335,000 members nationwide and manage over $9.3 billion in assets. That makes Alliant Credit Union the 8th largest credit union in the United States.
Monthly Maintenance Fee
So I changed banks recently and the account used to previously automatically pay my Alliant loan on a monthly basis would no longer work. Per their website, I removed the external account and received confirmation of the approval at least 2 weeks before the next payment date. It should be noted that there is no way to remove the auto payment setup.I then set up delivery of the monthly payments from my new bank because it could not be set up as an external bank on Alliant. I received confirmation from my new bank that the payment was sent to Alliant. Much to my dismay, however, Alliant also tried to process the payment against the DELETED external bank resulting in a returned payment fee of $15. When I called Alliant customer service, I was on hold for 30 minutes with an annoying soundtrack and regular voice prompts to press 2 to stay on hold (obviously they hope that you will miss the prompt or give up. Eventually I got through to a Seth who told me that the cancellation of any future payments is the responsibility of the account holder even if the external payment account used for the payment has been deleted. For that reason he said that the returned payment fee would not be waived. He was not at all sympathetic and said I should have written a letter to disabIe upcoming payments. From a web user perspective, I would expect their system to warn about upcoming payments giving the option to cancel the auto payment. It truly appears as a method to assess fees, especially given Seth's explanation that now a payment was attempted and returned, the external account haas been automatically removed (flashback: I removed it weeks ago on their website. In summary, the customer service experience at Alliant is poor at best
This CU used to be great, but I recently had a very bad experience with them. A fraudulent company failed to deliver and Alliant customer service and grp-disputes have sided with the company rather than do their homework. I have spent hours gathering evidence proving they scammed me. Alliant says they have to convince Visa. This battle has been going on for six months. Yesterday they took the entire amount out of my account with no notice. Not a single warning. It is more than a thousand dollars. I'm taking this up with the Attorney General's Office since the fraudulent company claims to be in California but isn't. Alliant should have had my back.
Miserable technology and customer service. I had accrued a significant cash back balance, which decided to use as statement credit to offset a statement balance (I pay off my balance each and every month). Entered the cash back balance transfer to statement credit (and received confirmation) on November 20, which did not post until December 14. This inexplicable delay pushed me past the statement payment due date (December 8), and Alliant assessed interest charges, which they would NOT remove (their response being that the cash back statement credit can take up to TWO billing cycles!!). I cancelled the card and will no longer do business with Alliant Credit Union.
Long time Alliant Credit Union customer. I have recently had to close all my accounts with them due to poor customer service. They forfeited the rewards balance on my credit card TWICE costing me over $100! They don't communicate terms and conditions clearly and they take no responsibility for any issues. Glad to not have to deal with these people anymore.
It's very difficult to open an account with Alliant if you're not a U.S. citizen, even if you have the documents they request. I waited for 40 days to find out they'd closed my application because it was taking THEM too long to process it. A few days after I applied, I was requested to upload more documents (driver's license, social security card, utility bill). After this, I waited 2 weeks and didn't hear back. I called customer support multiple times, but was told to just keep waiting. Eventually, I got asked for more ID, which I uploaded and waited for another week. They weren't happy with the cropping and sent another request, so I re-scanned and uploaded again. Another week goes by, and I get a letter in the mail letting me know my application is cancelled because "we tried to contact you multiple times and got no response". When I called, they tried to put the blame on me since I must have "missed an email", told me they could not re-open the application and I'd just have to apply from scratch.
Qanon hacked app consequently my support are fake or on hold for well over 30 minutes if not longer. Fake pages just to access their website.
Horrible customer service. Do not bank here for any reason. No one can help you they just pass the buck to someone else
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On this page, you can see a detailed review of Alliant Credit Union Banks with reviews from real users and our experts. Alliant Credit Union provides the following services: Asset Management, Credit cards, Loans, Safeguarding/Custiodian Accounts, Savings Account, Wire Transfer Acceptance, Two-Factor Authentication (2FA), ACH, Wealth Management.
At the moment, Alliant Credit Union rating on Finscanner is 3.8 and on Trustpilot is 2.2.